Case Study : Improving the access to public services information through new technologies and higher data quality

Published on: 07/01/2021

 Problem Statement

Even when public service descriptions are harmonised, citizens and businesses still have trouble finding and accessing the right information. 

This can be due to the quality of the information in the descriptions or the technologies used on top of the data descriptions.



I want to improve the findability and accessibility of my public services descriptions by adopting taxonomies or integrating technologies such as chatbots or APIs to provide a search assistant or connect various data sources.

I want to assess if a technology is suitable to improve these points by conducting a pilot or study.




Approach and Support

The Catalogue of Services Action can pilot certain technologies or benchmark how such technologies are being used by public administrations and share guidelines and best practices of the study.


Type of document
General case study