Even when public service descriptions are harmonised, citizens and businesses still have trouble finding and accessing the right information.
This can be due to the quality of the information in the descriptions or the technologies used on top of the data descriptions.
I want to improve the findability and accessibility of my public services descriptions by adopting taxonomies or integrating technologies such as chatbots or APIs to provide a search assistant or connect various data sources.
I want to assess if a technology is suitable to improve these points by conducting a pilot or study.
Approach and Support
The Catalogue of Services Action can pilot certain technologies or benchmark how such technologies are being used by public administrations and share guidelines and best practices of the study.