Croatian Web portal: My Administration (MojaUprava)

Published on: 20/06/2008
Web portal "Moja uprava" (My Administration) is the Internet communication system connecting the citizens and legal subjects with administration where for the first time the information is available in one place and in a user-friendly manner. Development of this portal is based on the experiences of the countries successful in this field such are Great Britain, Singapore, Hong Kong and others. Government of the Republic of Croatia initiated this portal in hope to build and maintain a system that will offer to the citizens, businesses and other users, governmental services with a full, trustworthy and competent information and service using suitable means of communication. Content is easy to navigate through since it is organized thematically while content publicized in this first faze has been verified by the citizens through market research. The next step is upgrading of the portal to integrate every public administration system and services in Croatia.

Policy Context

The Act on Personal Data Protection (Official Gazette, No. 103/03) The Amendments to the Act on Personal Data Protection (Official Gazette, No. 118/06) Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data and Additional Protocol to the Convention for the Protection of Individuals with regard to automatic Processing of Personal Data regarding supervisory authorities and transborder data flows (Official Gazette, No. 04/05) EU Directive 95/46/EC - Protection of individuals with regard to the processing of personal data

Description of target users and groups

Citizens Businesses Civil servants

Technology solution

Technology choice: Standards-based technology, Accessibility-compliant (minimum WAI AA)

Return on investment

Return on investment: Not applicable / Not available

Track record of sharing

The portal received Vidi Web Top 100 award as the best Croatian web portal in the category "Government organizations and state institutions" in 2007.

Lessons learnt

Lessons 1 - During the first phase of the portal development a pilot infrastructure for document management and content presentation had been set up, but a need for upgraded infrastructure has emerged due to content increase. Thus, in a second phase new infrastructure will be developed and guidelines for access and usage of the information content will be provided. Lessons 2 - The success and speed of the government portal growth depend on the speed and quality of the stakeholders' commitment (state administration bodies, civil servants, project managers, wide public) to involve in the process of creating the content and to participate in creating an inclusive information society. Lessons 3 - New aspect of this project is that the citizens, via regular market research, have been included in one of the programs of the government since its initial faze, and this kind of reciprocal relationship will continue in years to come. Scope: Local (city or municipality), National, Regional (sub-national)