Interoperability Infrastructure for Information Systems of Public Administrations (VAIISIS)

Published on: 25/11/2008
Document
In April 2006, Information Society Development Committee under the Government of the Republic of Lithuania started a new project “Interoperability for Information Systems of Public Administration Institutions: Building the Capacity of Systems Interaction”. The aim of the project was to develop a system for data exchange among public institutions when providing complex online public services for citizens and to update the existing Lithuanian e-government portal with new functionality and qualitative features.

Policy Context

1. The Concept of e-Government, adopted by the Government of the Republic of Lithuania on 31 December, 2002. 2. Public Administration Development Strategy, adopted by the Government of the Republic of Lithuania on 28 April, 2004. 3. Public Administration Development Strategy Action Plan for 2007-2010, adopted by the Government of the Republic of Lithuania on 6 November, 2006.

Description of target users and groups

The project will address the needs of the citizens, business and public institutions.

Technology solution

This system solution is based on Service oriented architecture (SOA). Technology choice: Standards-based technology, Mainly (or only) open standards

Main results, benefits and impacts

When implementing the project, the environment for effective data exchange and information sharing among different institutions was created enabling online delivery of integrated public services. During the project the following objectives should be achieved: 1. The initial version of data exchange platform between the institutions using different information systems was developed to enable organisation and delivery of electronic administrative and public services. 2. Lithuanian e-government portal currently is being updated with tools for electronic personal identification, centralised access to electronic public services, online payment for the requested services, and online tracking of service provision process. 3. The portal will be integrated with the data exchange platform. Thus, public sector institutions should be capable to provide electronic services through the Lithuanian e-government portal, and the users of the services will be able to order a desired public service, to pay for it and monitor the process of service delivery. Users will be identified by the means of electronic banking systems of commercial banks of Lithuania, mobile telephony and electronic mail. Data exchange system will help to ensure more effective, efficient and transparent delivery of online public services. Furthermore, it will help for public administrations to avoid uncoordinated duplicate activities, modernise their business processes and to make more rational IT investments.

Return on investment

Return on investment: Not applicable / Not available

Track record of sharing

Initial results of the project were presented to the central and local government institutions as well as to other stakeholders.

Lessons learnt

1. Always try to think from the end-users’ perspective. The businesses and citizens will be provided with convenient facilities for access to public services, because online public services will be delivered by one-stop-shop principle through the e-government Portal. 2. Positive attitude and stakeholders’ involvement. The most important factor defining the quality of project’s final results is the involvement of all stakeholders and formation of their positive attitude towards the creation of interoperability framework and facilitation of data exchange between the state registers and information systems of public sector institutions. 3. Try to meet four main principles: accessibility, security, privacy and use of the open standards. Scope: National