NL: The new way of working and e-government

Published on: 31/12/2007
Last update: 28/03/2008
Description (short summary):
In order to improve the provision of services to the civilians, many municipalities are implementing new technologies for their operating processes. Often insufficient light is shed on what this means to the work of the municipal officials.

The A+O fund Municipalities gave the assignment to carry out a research in nine municipalities to examine what had changed with regard to the work of employees as a result of the implementation of new technologies. The research demonstrates that the work of the employees will change radically. However, the precise effects are difficult to describe.

Original URL:

Number of pages:

ISBN Number: 978-90-77681-29-9

Nature of documentation: Booklet


Type of document


media1893.pdf 15.49 KB