Slovakia’s National Plan for eGovernment

The National eGovernment Concept (Národná koncepcia informatizácie verejnej správy; NKIVS) of the Slovak Republic, approved for the period up to 2020, builds on the original principles defined in NKIVS 2008. It presents the current architectural state of the integrated public administration information system, lists the development projects implemented, and mentions related activities. This information is extended through new principles arising from current trends and lessons learned, as well as from opportunities offered by the advance of information and communication technologies.

Policy Context

NKIVS brings a new systematic and coordinated approach to the issues of eGovernment. This is accomplished by focusing not solely on the central architecture and components of the integrated public administration information system, but also on detailed solutions to problems of eGovernment. Solutions are subject to central rules, ensuring that public authorities provide high-quality services to citizens, businesses, and other public authorities, even across borders. This change is further supported by a tool for systematically modelling, analysing, and communicating the architecture of public administration information systems, including their interrelated parts, so that eGovernment can develop as a harmonious whole.

The National eGovernment Concept (NKIVS) is based on the Strategic Document for Digital Growth and Next Generation Access Infrastructure (2014–2020), which sets out a strategy for further development of digital services and infrastructure in the Slovak Republic for the programming period of 2014–2020. At the same time, the Concept fulfills the objectives outlined in the positional document of the European Commission and implements measures of the Digital Agenda for Europe, which builds on the activities implemented as a part of the Operational Programme Informatisation of Society (OPIS) during the programming period of 2007–2013. The strategic document serves as a basis for the preparation of the Operational Programme Integrated Infrastructure (priority axis Information Society) during the programming period of 2014–2020.

Description of target users and groups

NKIVS itself is a binding document intended for public authorities, in particular for architects at the level of national (strategic) and segment architecture, as well as for people who create solutions for specific public administration information systems.

Its aim is to improve the quality, standard, and availability of eGovernment services to citizens. This means that services will become simpler and clearer. This in turn will increase their added value to citizens, whose quality of life will rise as they become better able to navigate the complex world of government services. It will also ensure that the services provided are fast and personalised.

Description of the way to implement the initiative

eGovernment principles are oriented according to the individual layers of the architecture used by the public administration:

  • process (business);

  • application;

  • data; and

  • technology.

Processes (Business Principles)

LIABILITY AND SERVICE OWNERSHIP – any service, whether simple or complex, has a clearly defined maintainer who is responsible for providing, developing, and maintaining it.

SERVICE ORIENTATION – the architecture of eGovernment is based on services that reflect business activities in the real world. This means that any layer of eGovernment architecture (business, application, data, or technology) communicates with the outside world through services that are consumed through various channels (interfaces).

PROACTIVITY – wherever possible, the public administration offers the services that users need at any given time.

SIMPLE NAVIGATION – users can easily find and use the services they need.

ACCESSIBILITY – services are readily accessible to everyone, including people who are disadvantaged physically, socially, or in other ways. Providers must adapt the accessibility of their services to each user’s preferred method. As well as having a choice of communication channels, users must be able to use the services at times that suit them.

UNIFORMITY – from a user’s perspective, all the available channels use a single standard procedure and solutions.

SERVICES TO SUIT SITUATIONS – users are offered services relevant to their life situations.

INSTANT COMPLETION – wherever possible, online self-service is available and handles all queries immediately. Where this is not possible, queries are dealt with in real time.

TRANSPARENCY – users have access to all relevant information. Before, during, and after any contact, the service provider informs the user of the process in which they are engaged, what information is being used, and the results.

ONCE IS ENOUGH – authorities only require applicants to provide data that the public administration does not already have.

QUALITY AND RELIABILITY – users can rely on the agreed quality and reliability of the service. For example, any information provided must be correct, authentic, current, and complete. The service itself will be provided in timely fashion.

FEEDBACK – users can give feedback about the service, report bugs, suggest improvements, and the like. The service provider can use this input to improve the quality of the service.

Data Principles

DATA ARE ASSETS – data are assets that have a value and are managed and administered accordingly. Each piece of data has clearly defined owners and managers responsible for its accuracy.

DATA ARE AVAILABLE AND SHARED – users have access to all data to which they have a legitimate claim, either for information purposes or for the fulfilment of their needs and obligations. Data are shared within the public administration in accordance with the law.

DATA ARE CLEAR – common data definitions and ontology concepts are used. Concepts, and the relations between them, are defined clearly, consistently and openly.

OPENNESS OF DATA – data relating to open government must be accessible and transparent. A selected set of data defined in the legislation is exempt from the principles of open data. However, this must not be contrary to the principle of “once is enough”.

Application Principles

SHARING OF APPLICATIONS – applications that can be used by the entire public administration are preferred over similar applications provided by a single part of the administration.

EASY-TO-USE APPLICATIONS – applications provided by the public administration are easy for the public to use in terms of both technology and content. User-friendly technology lets users focus on the tasks handled by the application.

Technological Principles

TECHNOLOGICAL INTEROPERABILITY – hardware and software used by the public administration must be consistent with the standards that promote interoperability of data (open data, open APIs), applications, and technologies.

OPEN STANDARDS – it is preferable to use open standards and formats, and the emphasis is on technological neutrality.

GOVERNMENT CLOUD PRIORITY – information systems and technologies developed or modified by the public administration must be assessed in terms of their deployment in the government cloud.

The technological principles also include the targets set by the Digital Agenda for Europe 2020: 100% high-speed (over 30 Mbit/s) Internet coverage for citizens, and suitable conditions for future bandwidths of over 100 Mbit/s.

Safety Principles

SECURITY OF DATA – data are protected from unauthorised access, handling, use, or disclosure (data confidentiality), and from voluntary or involuntary modification (data integrity). Data are available at the required time and in the required quality (data availability).

AUTHENTICITY OF DATA – users only work with data whose authenticity and origins are protected, for example by authorisation, and which come from trusted sources with guaranteed identities.

TRANSPARENCY AND REPEATABILITY – information security management, especially supervision and control, must be handled by procedures that guarantee their transparency and repeatability.

AUDITABILITY – information security management as well as other activities in the public sector must use principles and rules that allow control of security, including the generation of audit logs and other records with the required level of protection.

Technology solution

The aim is for most public administration information systems to operate in the government cloud. To do this, the various institutions must have stable connections to government networks, the networks themselves must have sufficient capacity, and local area networks within buildings must be efficient. Peripheral devices and other technological features form an important element of the technology stack. The technology architecture is divided into the following functions:

  • government cloud,

  • communications infrastructure,

  • infrastructure of public administration organisations.

The principle of centralized IT operation is one of the cornerstones of the eGovernment 2020 concept. According to this model, information systems used by the public administration in 2020 will be deployed in the government cloud to the highest extent possible. In addition to providing services to citizens and businesses, there will be emphasis on the proper functioning of the public administration itself and on the design of policies and regulations. For this reason, common services operated in the form of software as a service (SaaS) will be introduced. Savings from achieving the targets specified by NKIVS will help to offset the increasing expenditure needed to modernise obsolete IT infrastructures.


Technology choice: Standards-based technology

Lessons learnt

Scope: National


Type of document
General case study
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