The International Council for Information Technology in Government Administration (ICA) along with the Colombian Ministry of ICT (MINTIC) have organized the 50th ICA Annual Conference aimed at tailoring digital government to improve citizen experience on 13-16 November 2016 in Medellin, Colombia.
The Conference will address the challenge to provide answers to questions such as: What can agencies do to entice citizens to access available online government services? Are trust, satisfaction and loyalty the key elements to user experience (UX)? How can systems of engagement promote communication and attract citizens by providing better service access? What are the tools available in succeeding this? How can strategy, policy, and governance enable Digital Government? Creating trust in the virtual world - what are the ways for governments to achieve this? Are yesterday’s as well as today’s failures opening the doors to new solutions?
The role of the CIO in this leading digital transformation is ever evolving. This year’s annual event will address tools and methodologies to look ahead and bring forth solutions and experiences to make citizen digital engagement not just an aspiration but a reality.
Should you need any further information, please contact the ICA SecretariatExpected Participants:
CIOs, Public sector, Industry, AcademiaState: Open
Botanical Garden (Jardín Botánico Medellín)