France’s government modernisation unit, SGMAP (le secrétariat général pour la modernisation de l'action publique), has made available a toolkit to help public administrations design and build eGovernment services. The tools and methods draw on SGMAP’s many years of experience. The toolkit is in beta, SGMAP announced on 26 April.
The toolkit ‘How to design my public service’ shows public administrations how to design user-centric services, and how to use fictional users (personas) to take into account a wide variety of expectations. Other practical tips include organising workshops with stakeholders, and applying the Agile software development method which uses self-organisation to build solutions that meet users’ expectations.
The idea to gather all tools and experiences online is copied from a similar project in the United Kingdom, SGMAP writes. In the UK, the ‘DIY -Development Impact & You’ portal was created by Nesta, a non-profit organisation focusing on innovation.
Announcing the toolkit, SGMAP gives several practical illustrations. One example involves new digital services for France’s National Library. The services were designed in close cooperation with groups of industrial design students from the French national institute for advanced studies in industrial design (Ecole nationale supérieure de création industrielle, ENSCI). The project resulted in services that are now offered by several other libraries, SGMAP writes.