Fruitful eGov

EC study: cross-border digital public services are improving


Cross-border access to and use of Europe’s eGovernment services has improved, according to the ‘eGovernment benchmark 2017 report’ published in November by the European Commission. Transposing of the eIDAS regulation could accelerate cross-border eGovernment services, the study says.

From the report:

“The vision of a Digital Single Market is taking shape, with a slightly smaller gap between service provision for national and foreign users of public services in a given national context. Still eGovernment services are friendlier to domestic users than to users from other European countries.”

When looking at cross-border services aimed at citizens, European administrations have indeed made significant progress compared to 2014, the study says.

Cross-border mobility is one of the four main indicaters used in the benchmark to compare eGovernment services across the EU Member States. The other indicators are user-centricity, openess, and the availability of eID, eDocuments, and other enablers.

An image take from the report

In an announcement, the European Commission says the top five performers overall are Malta, Denmark, Sweden, Estonia and Norway. “These countries lead the way forward to fulfil Europe’s ambition of creating a Digital Single Market.”

Looking at cross-border service delivery, Sweden and Finland both score 100%, the EC says. Latvia, Poland and France have made “huge steps” in improving their online channels for fellow Europeans.

More information:

Announcement of the eGovernment benchmark 2017 report

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