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Portugal adds 103 eGovernment…

Portugal adds 103 eGovernment services access points

Published on: 28/08/2015

Portugal’s Agency for Administrative Modernisation (AMA) this summer added another 103 Espaços do Cidadão (Citizen Spots, or Citizen Places), where citizens can access eGoverment services using computer facilities managed by AMA and local public administrations. These access points offer users access to over 170 eGoverment services. Users will be assisted by local staff members, when needed.

In total, Portugal now has 301 Citizen Spots, AMA announced in August. The agency already operates Citizen Spots in 174 town halls and parish councils, and is piloting another 24 in post offices across the country. A Citizen Spot has at least two PC workstations.

In total, AMA aims to create 550 Espaços do Cidadão. By the end of this year, it hopes to add another 73, partnering with the government-owned postal services company CTT.

With the Citizen Spots, the Portuguese government is offering access to eGovernment services to a significant proportion of the country’s citizens that have no or inadequate access to the Internet. The eGovernment services offered are the same as those available through the web portal ‘Portal do Cidadão’ (Citizen Portal).

The eGovernment services and access points are intended to reduce bureaucracy and at the same time make it easier to use the services. Examples of eGovernment services available online include civil registration certificates, requests concerning social security, taxes and healthcare, and several commonly used official documents, licences and registrations.




More information:

AMA announcement (in Portuguese)
Portal do Cidadão (Citizen Portal)
ePractice study on Espaços do Cidadão