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Reinforcing the Attractiveness, Impact and Skills of e-facilitators for e-Inclusion (RAISE4e-Inclusion)

Published on: 30/09/2013

Digital literacy has been identified both at national and European levels as one of the key lever for social and professional integration in a knowledge-based economy and society.
From the Lisbon strategy to the Digital Agenda, efforts have been promoted and developed in order to reduce the digital divide which tends to exclude some people from this society.
Through a wider access to the digital tools, or via the development of key-competences, many measures have been taken in order to offer this “public at risk” a possibility to participate into the social, professional, personal and civic activities that implies digital uses.
At the heart of these devices, directly in touch with the public at risk and its difficulties, is the eFacilitator. Whether in telecentre, Public Internet Access Spaces, training centres, etc., this professional helps, guides, advices and/or trains people in order to give them the opportunity to improve their digital literacy. Therefore, eFacilitators (or “multimedia animators”, “ICT space dynamizer”, etc. – the term varies from one country to another) are
key-actors when digital literacy is at stake. From their activity, competences and contact with the public, their daily work, concretely, to reduce the digital divide.
This is why their training, their professionalization and work conditions are crucial issues.
Even more as this job is still quite new and in construction, this is why we want to work with them, at an European level, through this project that will re-enforce both quantitatively and qualitatively the training offer available to them, contribute to valorise their activity, promote the exchange of good practices, methodologies and didactic tools among eFacilitators and foster their mobility.

Policy Context

34 European countries signed a Ministerial Declaration in which ambitious policy targets were set for an inclusive Knowledge society in 2006. Know as the "Riga declaration", it set concrete targets for Internet usage and availability, digital literacy, and accessibility of ICT by 2010. It was followed by the "i2010 initiative" that proposed a strategic framework for action. Today, we are far from reaching these objectives. In March 2009, the European council recognised the e-Inclusion remained "overall poor in Europe" and that public authorities had to use "various instruments at their disposal, such as legislation, standardisation and certification as well as public procurement".

The objective of the project is double:

  • to develop the eFacilitators’ skills through specific e-training programs, adapted to their work environment and national context ;
  • to valorise their work and role through networking and mobility and, in particular, professional visits in each partner organisations’ ICT centre/digital literacy courses, etc., aimed at the exchange of good practices, methodologies and didactic tools.

By working towards these objectives, the partnership wants to contribute to a more general aim which is the fight against the digital divide.

Description of target users and groups

The eFacilitarors, i.e. the “multimedia animators”, “ICT space dynamizers”, “ICT trainers”: the term depends on the country and their work environment. But basically, they are those who work in spaces where public at risk has Internet access and their role is to help them using Internet and its tools and/or to promote vulnerable users’ social inclusion through ICT.

Description of the way to implement the initiative

The Work Programme expresses a comprehensive work path in order to achieve the expected outcomes and at the same time introduce all the required supervision elements in order to assurance their quality, punctuality and value-for-money.
The transnational work is structured as a matrix where each work package (WP) is led by a different partner, acting the rest as active collaborators and then increasing the commitment of the whole project team. The scarce opportunity to hold face-to-face coordination meetings creates the need to enhance collaborative work at distance, which is at the same time a learning opportunity and for this reason a learning environment has been settled up for use by the project team.

Technology solution

Our technology solution is based on a Web 2.0 learning platform which is the Moodle platform. Collaborative and user-centered, the paltform will enable our students to make their apprenticeship in best conditions.
Both tutor and student will be able to interact and provide ressources to enrich the on-line class.

Technology choice: Open source software

Main results, benefits and impacts

On the basis of a cross-country context analysis, the partners of the project propose to develop an innovative solution in order to help European countries dealing with the common challenge of e-Inclusion.

The Transfer project is adapting (“Transculturating”) 2 learning modules per partner participating in the Transfer (ACDC from Romania, ARCI from Italy, FDEP from Switzerland and INFREP from France) and to test these modules during an online pilot training open to e-facilitators for free. Each RAISE4 e-Inclusion partner first selected 2 modules out of the 10 modules available.

For doing so, ACDC (Romania) and FDEP (Switzerland) carried out a surveying activity for selecting the 2 learning modules, while ARCI (Italy) and INFREP (France), who took part in VET4 e-Inclusion project, already collected their target group’s needs through research and evaluation activities carried out in the frame of the VET4e-I project.

The modules selected by the 4 partners are:

- Sustainability in the telecentre
- Online procedures

- Facilitating job seeking
- Development of a digital literacy workshop

- Digital photography workshop
- Development of a digital literacy workshop

- Facilitating ICT access to migrants
- Development of a digital literacy workshop

Lessons learnt

  • The training needs, but also other details concerning their experience, their workplaces of the e-facilitators from Romania and Switzerland. In order to formalize the selection of the 2 modules per partner, partners were invited to fill in the sheet « Final selection of modules ». The document has been designed in order to gather results from surveying activity carried out by ACDC (Romania) and FDEP (Switzerland) and be able to analyze them. It also enabled to collect partners’ results of internal selection process on what best courses could be offered in their respective country.
    This document can be found here.
Scope: Local (city or municipality), National, Pan-European