This report presents the results of the first exploratory mapping of the use of AI in public services in the EU, which contributes landscaping the current state of the art in the field, and provide an overview of Member States efforts to adopt AI-enabled innovations in their government operations and public sector.

It shed a first light on the use of AI in the public sector, providing a review of the use of AI in public services in all 27 EU Member States, as well as Norway, Switzerland and UK from which to extract indications, emerging trends, and illustrative examples of current AI usage.

 

Access the report here.

See more work on Artificial Intelligence in the public sector in the ELISE's dedicated page.