FixMyStreet is an independent website, built by the charity mySociety. They enable users to report problems and share the information with local councils. FixMyStreet is primarily for reporting things which are broken or dirty or damaged or dumped, and need fixing, cleaning or clearing, like graffiti, dog fouling, potholes or street lights that don't work. FixMyStreet is an example of participatory democracy, organisational interoperability, location data interoperability and technology reuse. Monitoring extent of problems, time to fix and citizen satisfaction can all be done in relation to the service.
Many local administrations now include such facilities within their websites or urban platforms (e.g. the EULF Blueprint Guimarães best practice). See the list of European countries reusing the platform: https://fixmystreet.org/sites/