The Local Government Navigation List (LGNL) represents a user friendly browse navigation structure in order to give public access to services on a Local Authority Web site. It is a Poly Hierarchical Navigation System (PHS) which means that it has one term to many LGSLs and has different levels to allow a drill down operation to be performed. Therefore services may appear more than once under different headings as citizens don’t all think the same way and may associate services under different…
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