Recommendation 14

Recommendation 14: Apply a consistent and systematic approach to monitoring the performance of location-based services

Why:

  • Understanding the extent, use and value of location enabled digital public services enables the value of the investment to be determined and also helps target further investments
  • Comparisons with other MS can help in identifying opportunities for re-use and collaboration

How:

  • Apply a location-enabled public service monitoring approach that looks at:
    • The available components (technological and non-technological) for enabling the availability and access to location data and services
    • The e-services and processes that have integrated location data and web services
    • The use (take-up) of these location enabled e-services by public administrations, businesses and citizens
    • The financial and non-financial benefits of using location data and services
  • Use the indicators that are included in the INSPIRE monitoring and reporting obligations, e.g.:
    • Existence, accessibility and conformance of data, metadata and network services
    • Use and benefits of data and network services
  • Define a list of ‘basic services’ to identify what can be expected to be implemented and measure / benchmark location-enabled digital government development against this list. Use a ‘basic services’ list which addresses all basic digital public services, with a balanced contribution of those involving location information
  • For identifying and monitoring the benefits of location information, it is important to focus on the benefits of the use and especially the integration of location data and services in (digital government) processes of public administrations, as this is where the benefits are most visible and tangible. The identification of the benefits of integrating location information in processes can be done at different levels. Benefits can be measured: 1) of one single location-enabled service that is provided in the process (in comparison with a traditional service) to support a G2C, G2B and/or G2G interactions, 2) of the entire location-enabled processes (in comparison with the traditional processes), or 3) of several processes within a policy action or policy domain. Moreover, it is important to look, not only at the benefits for government, but also to take into account the benefits for citizens, businesses and other parties and even broader socio-economic benefits
  • Use a common maturity assessment method across EU Member States, and benchmark the performance measurement with other MS to understand the relative degree of maturity and identify where good models may be found for future service improvements

Challenges:

  • Tendency of monitoring and benchmarking in the context of digital government to focus on the main upstream activities of the value chain (readiness and availability), while the downstream elements (use and impact) are neglected because of the difficulty of finding this information
  • Indicators can sometimes be difficult to measure, with information provided too vague, general or abstract. Involve professional investment analysts to validate indicators

Further reading:

Nature of documentation: Technical report

Categorisation

Type of document
Document
Licence
European Union Public License, Version 1.1 or later (EUPL) 
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