This workshop explains how public organisations can facilitate access to their services using chatbots, which act as a low-threshold entrance for citizens.
Join this event if you want to learn about the following topics:
- The design of conversational flows
- The role of Natural Language Understanding
- The challenge of multilinguality in chatbots
- The diversity of communication channels (text, speech,..)
- Interoperable vocabularies and the Single Digital Gateway
- Use cases for chatbots in public organisations
The workshop provides participants with ample opportunity for
Participation to this one-day event is free of charge, but prior registration is required. Once you have registered you will receive the Go-to-Meeting details in a separate email about two weeks before the event.
This workshop is organized by DG Connect with the support of eTranslation (DGT) in the framework of the CEF program (SMART 2016/0103)
References
Details
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10:00 – 5 min |
Luc Meertens, Consortium |
Welcome |
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10:05 – 10 min |
Philippe Gelin, DG Connect (Lux) |
How does this workshop fit into DG CNECT’s roadmap? |
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10:15 – 45 min |
Sascha Poggemann, Cognigy (D) |
How Conversational AI is Becoming the Core Component of Communication (+Q/A time) |
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11:00 – 10 min |
Break |
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11:10 – 20 min |
Hans van Dam, Robocopy (NL) |
Conversational Design |
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11:30 – 20 min |
Delphine Jacquemart, Chatlayer (B) |
Conversational AI for better services : Use cases |
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11:50 – 20 min |
Jan Saputra Müller, AskBy.ai (D) |
How chatbots are changing the way we interact with data |
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12:10 – 30min |
Discussion |
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12:40 – 80 min |
Lunch Break |
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14:00 – 20 min |
Miguel Alvarez-Rodriguez, DG for Informatics (DIGIT – D2) (B) |
Building chatbots using sound interoperability principles |
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14:20 – 20 min |
Joachim van den Bogaert, FAST (B) |
From plain old paperwork to linked open data for e-Government |
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14:40 – 20 min |
Kaspars Kauliņš, Tilde (Let) |
How AI-based language technologies transform G2C (Government to Citizen) communication |
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15:00 – 30min |
Discussion |
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15:30 |
Luc Meertens, Consortium |
Outro |
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15:30 |
End of workshop |
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