Chatbots & Dialogue Systems -

Event date:
Published on: 07/04/2020
Chatbots & Dialogue Systems

This workshop explains how public organisations can facilitate access to their services using chatbots, which act as a low-threshold entrance for citizens.

Join this event if you want to learn about the following topics:

  • The design of conversational flows
  • The role of Natural Language Understanding
  • The challenge of multilinguality in chatbots
  • The diversity of communication channels (text, speech,..)
  • Interoperable vocabularies and the Single Digital Gateway
  • Use cases for chatbots in public organisations


The workshop provides participants with ample opportunity for


Participation to this one-day event is free of charge, but prior registration is required. Once you have registered you will receive the Go-to-Meeting details in a separate email about two weeks before the event.


Register Here


This workshop is organized by DG Connect with the support of eTranslation (DGT) in the framework of the CEF program (SMART 2016/0103)



Contact email



10:00 – 5 min

Luc Meertens, Consortium


10:05 – 10 min

Philippe Gelin, DG Connect (Lux)

How does this workshop fit into DG CNECT’s roadmap?

10:15 – 45 min

Sascha Poggemann, Cognigy (D)

How Conversational AI is Becoming the Core Component of Communication (+Q/A time)

11:00 – 10 min


11:10 – 20 min

Hans van Dam, Robocopy (NL)

Conversational Design

11:30 – 20 min

Delphine Jacquemart, Chatlayer  (B)

Conversational AI for better services : Use cases

11:50 – 20 min

Jan Saputra Müller, (D)

How chatbots are changing the way we interact with data

12:10 – 30min


12:40 – 80 min

Lunch Break

14:00 – 20 min

Miguel Alvarez-Rodriguez, DG for Informatics (DIGIT – D2) (B)

Building chatbots using sound interoperability principles

14:20 – 20 min

Joachim van den Bogaert, FAST (B)

From plain old paperwork to linked open data for e-Government

14:40 – 20 min

Kaspars Kauliņš, Tilde (Let)

How AI-based language technologies transform G2C (Government to Citizen) communication

15:00 – 30min



Luc Meertens, Consortium



End of workshop