Summary

Efficient and transparent public services have a direct impact on the quality of our lives. When used to their full potential, digital tools to support the modernisation of public administrations can facilitate efficient and user-centric administrative processes, improve the quality of services through flexible and personalised interactions and increase public sector efficiency. This updated CORDIS Results Pack showcases 15 EU-funded projects, 10 original and five entirely new additions, that have pioneered innovative digital solutions and processes to fully launch Europe’s public services into the digital realm.

New tools, new approaches

All projects featured in this updated Results Pack are working to bring eGovernment closer to the citizen. The Pack comprises the original 10 articles published in 2019 and five entirely new project articles for 2020, with three of the original 10 also receiving revisions to include exciting new developments since the original publication. The smarticipate project addresses the challenge of getting citizens involved in decision-making while WeGovNow and ENLARGE promote co-production and co-delivery of public services at local level. To improve the uptake of digital services, CITADEL focusses on the needs of public administrators to get insight into why citizens are not using available digital public services. Meanwhile, TOOP, one of our comprehensively updated articles, is piloting solutions to help administrators implement the ‘once-only principle’ by developing a federated technical architecture to connect national registries at the EU level, while SCOOP4C is aiming at simplifying administrative procedures for citizens. Finally, RECAP helps both administrators and farmers alike adhere to the technical demands of the Common Agricultural Policy, saving both time and money, while OpenGovIntelligence pilots the use of Linked Open Statistical Data and the active participation of society and businesses in data sharing.