User journeys

How to use the Interoperability Assessment Tools (IATs)? Follow the user journey!

The following illustration presents a "user journey" for Pablo's use case, who is a Public Administration Officer. In this step-by-step guide you can learn how you can evaluate the interoperability of your digital public service by performing the IATs assessments, then achieving a seamless interoperability level and finally, getting certified! Download the IATs user journey!

IATs user journey

How to use the IMAPS specialisations? Follow the user journey!

Specialised versions of IMAPS are also available and allow public service owners to further assess specific legal, organisational, semantic and technical interoperability aspects.

Take a look at the simple illustration of a “user journey”, presenting the overall assessment process that starts from IMAPS and leads to its specialisations. It gives more context and explanation to the end-user on how the IMAPS Specialisations surveys can be used, what to expect from the assessments, as well as what is their connection to the IMAPS survey. Find the IMAPS user journey attached and below:

IMAPS specs User journey

Stay tuned to learn more!

In case of questions, please contact the IATs team via e-mail at