Addressing the digital divide in an ageing Europe

Policy Brief on e-inclusion of Europe’s older adults

Published on: 08/11/2018
Last update: 09/11/2018

• One reason for the low take-up of digital eGovernment / public services is a lack of users´ perceived benefits and user centricity, especially for older persons.

• The best way to develop user centric digital services is to involve users in the development of such services, i.e. via co-creation approaches.

• However, taking advantage of user centric digital services requires digital literacy and skills as well as access to the internet, which varies greatly between regions and age groups. Therefore, the digital divide has to be considered in co-creation approaches.

• The Mobile Age project shows that co-creation is a viable and successful approach to develop digital public services for older adults with older adults.

• In order to achieve a broader outreach of the co-created services, complementary measures for e-inclusion are necessary. They should be appropriate to the kind of services and be responsive to the resources and living conditions of different subgroups of older adults, in particular taking into account the difference between adults in the Third and Fourth Age.

• To monitor, evaluate and govern e-inclusion progress, EU statistics should also represent citizens above 74 years and their ICT use practices to assess the challenges in aging societies.


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