Citizens across Europe often have problems in accessing and using digital public services if these are not available in the languages they speak. Multilingualism thus requires striking a balance between the expectations of citizens and businesses to be served in their own language(s) or their preferred language(s) and the ability of Member States’ public administrations to offer services in all official EU languages. A suitable balance could be that European public services are available in the languages of the expected end-users, i.e. the number of languages is decided on the basis of users’ needs, such as the level to which the service is critical for the implementation of the digital single market or national policies, or the size of the relevant audience.

Reference Doc: Revised EIF