Our workshop on integrated public service governance and organisational interoperability has taken place on 2 October 2019.
During the workshop, five case studies of European public administrations were presented and discussed. Each one of the case studies has been selected for the lessons it can provide on how government bodies can overcome organisational challenges to deliver interoperable digital public services. The case owners shared their experiences and provided detailed insights during the interactive break-out sessions.
The following case studies stared on the agenda:
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You may have heard about the Estonian data exchange infrastructure, X-tee. But did you know that Finland and Estonia have now federated their data exchange layers to create X-Road? We will be looking at one of the first examples of transfer of data between the two countries using this new system – between the two countries’ business registers. Expect some insights into the unique organisational challenges that cross-border projects throw up. |
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Standard business reporting is a solution for submitting business reports such as tax returns at the click of a button – straight from an organisation’s accountancy or tax software. It is used across multiple domains in the Netherlands, and by both public and private bodies. Find out about the public-private governance structure that makes it all possible. |
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In Norway, certain forms of social security are delivered by the municipality. Up until now that has meant applying in person or via post at your local office. Digisos provides a single digital portal for citizens to apply for these benefits, automatically sending the details to the relevant municipality. Find out how the project brought together private companies and different levels of government to pilot and then fully deploy this service for citizens. |
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Thousands of local government organisations, low levels of digitalisation, and a need to provide local services to citizens across multiple sectors. The Hungarian Government responded to this challenge through the creation of a municipality ASP – a cloud-based service for all municipalities providing both a user-friendly interface for citizens and back-end integrated systems for the local administrations. Come ready for lessons on using national level data to support local services across different sectors, and on how a centralised approach can promote digitalisation. |
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In Portugal, low-income citizens are eligible for lower energy tariffs. The problem? Relatively low take-up by citizens of this right. The government responded by implementing a digital system which drew on data from different ministries (social security, tax) to automatically assess and communicate to private sector energy companies which citizens should get the lower rates. Learn how they dealt with these multiple data sources behind the scenes to create a seamless service for citizens. |
Estonia/Finland | Access to business register data over X-Road 
The Netherlands | Standard business reporting
Norway | Digisos - Digital application for social security
Hungary | Municipality ASP
Portugal | Automatic social energy tariff 
Want to know more about the EIF implementation and governance models action?
Visit the EIF implementation and governance models action on the ISA² website.
Interested in more? Have a look at...
- Our video on "Recommendations for Organisational Interoperability and Integrated Public Service Governance" (link)!
- Our video on "Organising interoperability for borderless digital public services" (link)
- Our interview with Georges Lobo, ISA2 programme manager, on interoperability governance (link)
- Our infographic explaining the key concepts of the European Interoperability Framework (link)
- Our blogpost with insights on borderless digital public services (link)
- The highlights of our 1st EIF Workshop on Organisational Interoperability and Public Service Governance (14 March 2019) (agenda and final report)
- The highlights of our 2nd EIF Workshop on Integrated Public Service Governance and Organisational Interoperability (2 October 2019) (agenda, presentations and final report)
Any questions?
Should you have any questions regarding the registration process or the workshop itself, do not hesitate to contact us at isa2@ec.europa.eu .
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