Conceptual model

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Conceptual model 🔝

Use the conceptual model for European public services to design new services or re-engineer existing ones and reuse, whenever possible, existing service and data components.

Covered by:

Recommendation 34: Use the conceptual model for European public services to design new services or reengineer existing ones and reuse, whenever possible, existing service and data components. 🔗Supporting Solutions

Recommendation 35: Decide on a common scheme for interconnecting loosely coupled service components and put in place and maintain the necessary infrastructure for establishing and maintaining European public services. 🔗Supporting Solutions

Internal information sources and services Basic Component 2: Internal information sources and services 🔝

Information sources (base registries, open data portals, and other authoritative sources of information) and services available not only inside the administrative system but also in the external environment can be used to create integrated public services as building blocks. Building blocks (information sources and services) should make their data or functionality accessible using service-oriented approaches.

Covered by:

Recommendation 36: Develop a shared infrastructure of reusable services and information sources that can be used by all public administrations. 🔗Supporting Solutions

Base registries Basic Component 3: Base registries 🔝

Base registries are the cornerstone of European public service delivery. A base registry is a trusted and authoritative source of information which can and should be digitally reused by others, where one organisation is responsible and accountable for the collection, use, updating and preservation of information.

Covered by:

Recommendation 37: Make authoritative sources of information available to others while implementing access and control mechanisms to ensure security and privacy in accordance with the relevant legislation. 🔗Supporting Solutions

Recommendation 38: Develop interfaces with base registries and authoritative sources of information, publish the semantic and technical means and documentation needed for others to connect and reuse available information. 🔗Supporting Solutions

Recommendation 39: Match each base registry with appropriate metadata including the description of its content, service assurance and responsibilities, the type of master data it keeps, conditions of access and the relevant licences, terminology, a glossary, and information about any master data it uses from other base registries. 🔗Supporting Solutions

Recommendation 40: Create and follow data quality assurance plans for base registries and related master data. 🔗Supporting Solutions

Open data Basic Component 4: Open data 🔝

The Directive on the reuse of public sector information provides a common legal framework for reuse of public sector data. The focus is on releasing machine-readable data for use by others to stimulate transparency, fair competition, innovation and a data-driven economy. To ensure a level playing field, the opening and reuse of data must be non-discriminatory, meaning that data must be interoperable so that can be found, discovered and processed.

Covered by:

Recommendation 41: Establish procedures and processes to integrate the opening of data in your common business processes, working routines, and in the development of new information systems. 🔗Supporting Solutions

Recommendation 42: Publish open data in machine-readable, non-proprietary formats. Ensure that open data is accompanied by high quality, machine-readable metadata in non-proprietary formats, including a description of their content, the way data is collected and its level of quality and the licence terms under which it is made available. The use of common vocabularies for expressing metadata is recommended. 🔗Supporting Solutions

Recommendation 43: Communicate clearly the right to access and reuse open data. The legal regimes for facilitating access and reuse, such as licences, should be standardised as much as possible. 🔗Supporting Solutions

Catalogues Basic Component 5: Catalogues 🔝

Catalogues help others to find reusable resources (e.g. services, data, software, data models). Various types of catalogue exist, e.g. directories of services, libraries of software components, open data portals, registries of base registries, metadata catalogues, catalogues of standards, specifications and guidelines. Commonly agreed descriptions of the services, data, registries and interoperable solutions published in catalogues are needed to enable interoperability between catalogues.

Covered by:

Recommendation 44: Put in place catalogues of public services, public data, and interoperability solutions and use common models for describing them. 🔗Supporting Solutions

External information sources and services Basic Component 6: External information sources and services 🔝

Public administrations need to exploit services delivered outside their organisational boundaries by third parties, such as payment services provided by financial institutions or connectivity services provided by telecommunications providers. They need also to exploit external information sources such as open data and data from international organisations, chambers of commerce, etc. Moreover, useful data can be collected through the Internet of Things (e.g. sensors) and social web applications.

Covered by:

Recommendation 45: Where useful and feasible to do so, use external information sources and services while developing European public services. 🔗Supporting Solutions

Security and privacy Basic Component 7: Security and privacy 🔝

Security and privacy are primary concerns in the provision of public services.

Covered by:

Recommendation 46: Consider the specific security and privacy requirements and identify measures for the provision of each public service according to risk management plans. 🔗Supporting Solutions

Recommendation 47: Use trust services according to the Regulation on eID and Trust Services  as mechanisms that ensure secure and protected data exchange in public services. 🔗Supporting Solutions