Recommendation 11

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Recommendation 11 | Principle 6: User-centricity

Provide a single point of contact in order to hide internal administrative complexity and facilitate users' access to European public services. 

Solutions

List of all available solutions that implement this recommendation
BDTI logo
CEF Big Data Test Infrastructure
Member States in need can rely on the single point of contact at CEF digital for support on the implementation of their Big Data Test Infrastructure. 
CISE
CISE node
The CISE node helps public administrations working in the maritime domain provide a single point of contact as it has a discovery mechanism that hides the administration organisation behind the tool. 
Core Assessments Vocabulary
Core Assessments Vocabulary (CAV)
The development of the CAV includes the creation of WG and public consultations that ensure that the development process is open and different stakeholders can participate.
Core Public Service Vocabulary Application Profile
Core Public Service Vocabulary Application Profile (CPSV-AP)
The creation of CPSV-AP was made possible thanks to the continous collaboration of over 16 Member States across Europe. Hence, public administrations play an active role in the design and implementation of this solution. 
Core Standards and Specifications Vocabulary
Core Standards and Specifications Vocabulary (CSSV)
The development of the CSSV includes the creation of WG and public consultations that ensure that the development process is open and different stakeholders can participate.
DCATAP
DCAT-AP
Content aggregators, such as the European Data Portal can use DCAT-AP it easily aggregate data descriptions into a single point of access.
e-certis
eCertis
eCertis is an online database listing the eligibility criteria and documentary evidence needed in the different Member States, thus constituting a single point of contact for companies to take part in public procurement.
cef_eID
eID
Member States in need can contact the relative Single Point of Contact to get support in the implementation of the e-IDAS node. Further services are also provided by the eID Service Desk.
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European Union
Location Framework Blueprint

 

EULF Blueprint Recommendation 8 on user-centric design recommends giving users a single point of contact for a service. EULF Blueprint Recommendation 11 recommends implementing and using authentic data registers and services as part of a broader set of public sector base registers. EULF Blueprint Recommendation 16 recommends a strategic approach to funding of public sector core reference data. EULF Blueprint Recommendation 9 recommends using consistent geo-reference data for statistical analysis. 
Re3gistry
Re3gistry
The Re3gistry allows public administrations to set up a central access point that allows labels and descriptions for reference codes to be easily looked up by humans, or retrieved by machines.
VocBench
VocBench3
VocBench3 is a common platform for management of vocabularies and metadata, hence acting as a single entry point for public administrations working on this topic. 

 

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