Solution: IMAPS Solution v1.2

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imaps

Name of the solution: IMAPS Solution v1.2

Solution's owner: DG DIGIT, European Commission, Europe

Description: IMAPS is a user-friendly online questionnaire, designed as a self-assessment tool to assist public service owners to evaluate key  interoperability aspects of their digital public service.

Not only can IMAPS be used to assess the interoperability of any public service – from open data portals, and e-voting platforms, to public procurement services, and much more – it is applicable to services at all levels of government (international, national, regional and local).

Type of solution: Assessment tool

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IMAPS solution v1.2 mplements the following:

Principles Interoperability layers Conceptual model
Subsidiarity and proportionality Interoperability governance ✅ Open data
✅ Openness  ✅ Organisational Interoperability  ✅ Catalogues
Transparency ✅ Semantic Interoperability ✅ Catalogues
Reusability ✅ Technical Interoperability External information sources and services
✅ Technological neutrality ✅ Legal Interoperability  
✅ User-centricity    
✅ Inclusion and accessibility    
✅ Security and privacy    
✅ Multilingualism    
Administrative simplification    
     


IMAPS solution v1.2 implements the following recommendations as explained below:

✅ Recommendation 1  | Principle 1: Subsidiarity and proportionality
IMAPS is a self-assessment tool, designed for public service owners to evaluate key behavioural interoperability aspects of their digital public service.

✅ Recommendation 2  | Principle 2: Openness
Question D1 of the Service Delivery section of the IMAPS questionnaire assesses to which extent public administrations publish their open data and the related format. To ensure a level playing field, the opening and reuse of data must be non-discriminatory, meaning that data must be interoperable so that can be found, discovered and processed.

✅ Recommendation 5  | Principle 3: Transparency
Question D7 of the Service Delivery section of the IMAPS questionnaire assesses whether there is a certification procedure defined for the end-users to access the digital public service. Certification is a success factor for ensuring working interconnections and a digital public service that requires formal certification is considered more interoperable.

✅ Recommendation 6  | Principle 4: Reusability 
Question C2 of the Service Consumption section of the IMAPS questionnaire assesses to which extent public administrations participate in the reuse and sharing of services and solutions. Furthermore, question B7 of Service Management section assesses the extent to which public administrations share and reuse documentation and software components. 

✅ Recommendation 7  | Principle 4: Reusability 
IMAPS helps to ensure that public administrations can seamlessly exchange data, information and knowledge when delivering digital public services by allowing Member States to test their level of interoperability.

✅ Recommendation 9  | Principle 5: Technological neutrality
IMAPS helps to ensure data portability by allowing public officials to test the level of interoperability of their public services. Question D1 of the Service Delivery section of the IMAPS questionnaire assesses to which extent public administrations publish their open data and in which format.

✅ Recommendation 10  | Principle 6: User-centricity
Question D8 of the Service Delivery section of the IMAPS  questionnaire assesses through how many channels digital services are delivered. It encourages the delivery of services through multiple channels (i.e. higher score).

✅ Recommendation 12  | Principle 6: User-centricity
Question B5 D11 of the Service Delivery section of the IMAPS questionnaire assesses whether citizens and businesses can contribute to design and enhancement of public service delivery by providing feedback on received services.

✅ Recommendation 13  | Principle 6: User-centricity
Question D9 of the Service Delivery section of the IMPAS questionnaire assesses whether public administrations implement the once-only principle and pre-fill information fields with the already collected data.

✅ Recommendation 14  | Principle 7: Inclusion and accessibility
Question D12 of the Service Delivery section of the IMAPS questionnaire assesses the extent to which public services are accessible to all parties.

✅ Recommendation 15  | Principle 8: Security and privacy
IMAPS helps to assess the transparency and organisation of the data management processes within a public administration. This is assessed through question D3 of the IMAPS questionnaire.

✅ Recommendation 16  | Principle 9: Multilingualism
Question D4 of the Service Delivery section of the IMAPS questionnaire assesses the multilingualism of the available public services to citizens and businesses. 

✅ Recommendation 17  | Principle 10: Administrative simplification
Question D10 of the Service Delivery section of the IMAPS questionnaire assesses whether the administrative rules and processes underlying a digital public service are transparent to the end-user(s) and explained in a simple and clear way.

✅ Recommendation 23  | Interoperability layer: Interoperability governance
Question B3 of the Service Management section of the IMAPS questionnaire assesses whether a public administration took into account the EIF recommendations in the design of its digital public service that is interoperable with other public services. This ensures that the administration is leveraging best practices and designs a digital public service that is interoperable with other public services. Furthermore, question B4 of the Service Management section of the IMAPS questionnaire assesses to which extent the digital public service is compliant with the EIRA views (Legal, Organisational, Semantic, and Technical).

✅ Recommendation 28  | Interoperability layer: Organisational interoperability
Question B5  of the Service Management section of the IMAPS questionnaire assesses which procedures are in place to validate the consistency of the data, information and knowledge exchanged by the public service.

✅ Recommendation 30  | Interoperability layer: Semantic interoperability
Question D2 of the Service Delivery section of the IMAPS questionnaire assesses to which extent public services are based on existing open semantic standards and specifications.

✅ Recommendation 44  | Conceptual model: Catalogues
Question D5 of the Service Delivery section of the IMAPS questionnaire assesses to which extent public administrations have put in place catalogues describing available public services to citizens and businesses.

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