Underlying Principle 12: Assessment of effectiveness and efficiency

'.'There are many ways to take stock of the value of interoperable European public services, including considerations such as return on investment, total cost of ownership, level of flexibility and adaptability, reduced administrative burden, efficiency, reduced risk, transparency, simplification, improved working methods, and level of user satisfaction. Various technological solutions should be evaluated when striving to ensure the effectiveness and efficiency of a European public service.

 

 

Covered by: 

Recommendation 19

Reuse and share solutions and cooperate in the development of joint solutions when implementing European public service.

Legal Initiatives

Legal initiative Relevant article

DIRECTIVE (EU) 2016/2102 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies

Status:

In force and transposed

Core topics:

  • Non-discriminatory accessibility for people with disabilities

(50) A harmonised monitoring methodology
(51) monitoring methodology

Periodically monitor the compliance of websites and mobile applications of public sector bodies with the accessibility requirements - monitoring methodology (Art. 8)

DIRECTIVE 2002/58/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications

Status:

In force and transposed

Core topics:

  • Protection of personal data 
  • Lex specialis to the GDPR
Audit the measures taken  (Art.4.1a)  

 

Best practice examples

Concrete example/good practice Summary

The Norwegian Interoperability Framework (NIF)

Two main initiatives characterize Norway’s efforts to foster cooperation and coordination among public administrations. The first one is the revision (in 2019 and 2020) of the architecture principles for public sector digitalization which goal is to foster the public sector’s interoperability and interactions with businesses. The implementation of the architecture principles is mandatory for public administrations at the national level and recommended for those at the sub-national level (e.g. municipalities). The second initiative is the publication of the Norwegian Interoperability Framework (NIF) in 2018. It is a national transposition of the European Interoperability Framework (EIF) that aims to help public administrations in defining, developing and managing digital public services, including cross-sectorial ones. Norway’s experience highlighted the importance of stakeholder involvement and participation, and thus of collaboration, to improve interoperability.

 

Solutions supporting the implementation of Principle 12

 Solution Description Associated Recommendations

 CAMSS Tools

CAMSS Tools

The CAMSS Tools are the assessment tools provided by the CAMSS Team. They are publicly available and support the fulfilment of assessments of standards and technical specifications and standard setting/developing Recommendation 19
camms as a service

CAMSSaaS

CAMSS-as-a-Service, provides a service which aim is the assessment of standards and specifications on demand through the use of CAMSS Tools. The author of the assessments is the CAMSS Team. Recommendation 19
CarTool_EIRA

CarTool

The European Union Location Framework (EULF) Blueprint is a framework of recommendations and related guidance for publishing and using location information and applying interoperability principles in digital government. The EULF Blueprint was initially developed through the EULF project in the ISA programme. The content has been updated extensively through the European Location Interoperability Solutions for e-Government (ELISE) project, which is part of the ISA2 programme.  Recommendation 19

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European Union
Location Framework Blueprint

 

The European Union Location Framework (EULF) Blueprint is a framework of recommendations and related guidance for publishing and using location information and applying interoperability principles in digital government. The EULF Blueprint was initially developed through the EULF project in the ISA programme. The content has been updated extensively through the European Location Interoperability Solutions for e-Government (ELISE) project, which is part of the ISA2 programme.  Recommendation 19
imaps

IMAPS toolkit v1.1.1

IMAPS is a user-friendly online questionnaire, designed as a self-assessment tool to assist public service owners to evaluate key  interoperability aspects of their digital public service.

Not only can IMAPS be used to assess the interoperability of any public service – from open data portals, and e-voting platforms, to public procurement services, and much more – it is applicable to services at all levels of government (international, national, regional and local).

Recommendation 19
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INSPIRE reference validator

The INSPIRE reference validator solution is the tool used by EU Member States data providers to validate their resources (metadata, data sets and services) against the requirements set by the INSPIRE Directive.

It is also a key tool for INSPIRE coordinators, both at the national and European level, to monitor the progress of INSPIRE implementation, and for software providers to make sure their solutions are aligned with INSPIRE requirements.

Recommendation 19
Interoperability Test Bed

Operational test bed service & Test Bed Installation Package

The Interoperability Test Bed is a service offered by the European Commission’s DIGIT to facilitate the conformance testing of IT systems. The Test Bed is itself a software system that can be both downloaded and installed locally, but also reused through a shared online installation operated by DIGIT. It offers an intuitive web user interface that allows administrators to define their project’s overall testing setup as well as users to connect and run tests. Recommendation 19