Underlying Principle 7: Inclusion and accessibility

'.'Inclusion is about enabling everyone to take full advantage of the opportunities offered by new technologies to access and make use of European public services, overcoming social and economic divides and exclusion. Accessibility ensures that people with disabilities, the elderly and other disadvantaged groups, can use public services at service levels comparable to those provided to other citizens.

 

Covered by: 

Recommendation 14

Reuse and share solutions and cooperate in the development of joint solutions when implementing European public service.

Legal Initiatives

Legal initiative

Relevant articles

Legislation:

Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of websites and mobile applications of public sector bodies, and work launched by the Commission on a ‘European Accessibility Act’


Status:

In force and transposed

Core topics:

  • Non-discriminatory accessibility for people with disabilities

(9) This Directive aims to ensure that the websites and mobile applications of public sector bodies are made more accessible on the basis of common accessibility requirements.
(37) The four principles of accessibility are: perceivability, meaning that information and user interface components must be presentable to users in ways they can perceive; operability, meaning that user interface components and navigation must be operable; understandability, meaning that information and the operation of the user interface must be understandable; and robustness, meaning that content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies. 

More accessible by making them perceivable, operable, understandable and robust (Art. 4)

Legislation:

Proposal for a REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on European data governance (Data Governance Act) COM(2020) 767 final

Status:

Legislative Proposal

Core topics:

Access/construction of ICT systems 

Non-discriminatory, proportionate and objectively justified (Art. 5, 2)

Legislation:

REGULATION (EU) 2018/1807 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 14 November 2018 on a framework for the free flow of non-personal data in the European Union

 

Status:

In force

Core topics:

Data Openness

Information security management (Art 6, 1.c)
Public security exception (Art 8, 1.a)

Legislation:

 

Directive 2014/24/EU of the European Parliament and of the Council of 26 February 2014 on public procurement and repealing Directive 2004/18/EC 

 


Status:

In force and transposed

Core topics:

Electronic standards

Non-discriminatory, generally available (Art 22.1) suitable alternative means of access, alternative channel for electronic submission (Art. 22.5) principles of equal treatment (Art.56.3, 76.1)

Legislation:

REGULATION (EU) No 910/2014 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC


Status:

In force and transposed

Core topics:

Electronic identification schemes 

Accessible for persons with disabilities (Art.15)

Legislation:

DIRECTIVE 2011/24/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 9 March 2011 on the application of patients’ rights in cross-border healthcare

Sector specifc - Health


Status:

In force and transposed

Core topics:

Easily accessible; formats accessible to people with disabilities (Art.5.5)  easily accessible;  objectively and impartially (Art.9.2) 

Legislation:

Regulation (EU) 2019/818 of the European Parliament and of the Council of 20 May 2019 on establishing a framework for interoperability between EU information systems in the field of police and judicial cooperation, asylum and migration and amending Regulations (EU) 2018/1726, (EU) 2018/1862 and (EU) 2019/816


Status:

In force

Accessible to authorised end-users (clause 24) access to data (clause 31) full access (clause 34) grant access to authorised staff (clause 62) in accordance with their access rights (Art.6.1; 7;8;18.3) Full access to the data (Art.22.3) access shall be granted to (Art. 26) not result in discrimination (Art.5) 

Legislation:


REGULATION (EU) 2018/1724 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 2 October 2018 establishing a single digital gateway to provide access to information, to procedures and to assistance and problem-solving services and amending Regulation (EU) No 1024/2012

 

Status:

In force 

Core topics:

  • Non-discriminatory accessibility / for people with disabilities
    Single Digital Gateway
To be made accessible (clause 17) general principle of non-discrimination; access by citizens or businesses (clause 18) accessible in accordance with the principles of perceivability, operability, understandability and robustness (clause 36; 37; Art. 8; 18.4d) provide citizens and businesses with easy access (Art.1.1a) easy, online access on (Art. 4.1; 4.2) can access and complete any of the procedures (Art. 6.1) in discrimination against (Art. 6.3) accessed and completed online by cross-border users, non-discriminatory way (Art. 13.1) without discrimination (Art. 16c) easily found (Art. 23)

Legislation:

Directive 2006/123/EC of the European Parliament and of the Council of 12 December 2006 on services in the internal market


Status:

In force and transposed 

Core topics:

  • Electronic standards
    Cross-borders services
Supply easily accessible to the recipient (clause 96) clear and unambiguous manner, easily accessible (Art. 7.3; 21.1)  easily accessed by the recipient electronically (Art. 22.2c) access to a service activity and to the exercise thereof may be easily completed (Art. 8.1) accessible at a distance, by electronic means (Art. 37.3) 

Legislation:


Regulation (EU) 2019/817 of the European Parliament and of the Council of 20 May 2019 on establishing a framework for interoperability between EU information systems in the field of borders and visa and amending Regulations (EC) No 767/2008, (EU) 2016/399, (EU) 2017/2226, (EU) 2018/1240, (EU) 2018/1726 and (EU) 2018/1861 of the European Parliament and of the Council and Council Decisions 2004/512/EC and 2008/633/JHA


Status:

In force

Core topics:

  • Cross-borders services 
    Interoperability
Accessible to duly authorised end-users (clause 24) access to data (clause 31) full access (clause 34) grant access to authorised staff (clause 66) in accordance with their access rights (Art.6.1; 7;8;18.3) Full access to the data (Art.22.3) not result in discrimination (Art.5) 

Solutions supporting the implementation of Principle 7

 Solution Description Associated Recommendations

 cef_eID

eID

The eID Building Block allows public administrations and private service providers to easily extend the use of their online services to citizens from other Member States, in line with the eIDAS Regulation.  Recommendation 14
EIRA 

EIRA 

The European Interoperability Reference Architecture (EIRA©) is an architecture content metamodel defining the most salient architectural building blocks (ABBs) needed to build interoperable e-Government systems. The EIRA© provides a common terminology that can be used by people working for public administrations in various architecture and system development tasks. The EIRA© was created and is being maintained in the context of Action 2016.32 of the ISA² Programme. The EIRA uses (and extends) the ArchiMate language as a modelling notation and uses service orientation as an architectural style.  Recommendation 14
esignature

eSignature

The CEF eSignature Building Block allows public administrations, businesses, and citizens to electronically sign any document, anywhere in Europe, at any time, in line with the eIDAS Regulation for e-signatures, e-seals and related services offered by Trust Service Providers. Recommendation 14
imaps

IMAPS solution v1.2

 IMAPS is a user-friendly online questionnaire, designed as a self-assessment tool to assist public service owners to evaluate key  interoperability aspects of their digital public service.

Not only can IMAPS be used to assess the interoperability of any public service – from open data portals, and e-voting platforms, to public procurement services, and much more – it is applicable to services at all levels of government (international, national, regional and local).

Recommendation 14
Interoperability Quick Assessment Toolkit (IQAT)

Interoperability Quick Assessment Toolkit (IQAT)

The objective of the IQAT© is to allow Solution Owners to assess the Potential Interoperability of their software solutions supporting Public Services.

The toolkit is based on a specific conceptual model for the Interoperability assessment of software solutions, which relies on four interoperability areas: Interoperability (IOP) Governance, Software Architecture,
Human-to-Machine Interfaces and Machine-to-Machine Interfaces.

Recommendation 14
'.'

SIMAPS solution v1.0.0

This is v1.0.0 of the Semantic Interoperability Maturity Assessment of a Public Service (SIMAPS) survey.

This version of the SIMAPS survey has been released on the 02 July 2020 on Joinup.

It is a user-friendly online questionnaire, designed as a self-assessment tool to assist public service owners to evaluate key semantic interoperability aspects of their digital public service.

The current version of SIMAPS (SIMAPS v1.0.0) is available at the EU survey portal: https://ec.europa.eu/eusurvey/runner/SIMAPS_v_1_0_0

The release is composed of the following elements:

Recommendation 14