Inclusion is about enabling everyone to take full advantage of the opportunities offered by new technologies to access and make use of European public services, overcoming social and economic divides and exclusion. Accessibility ensures that people with disabilities, the elderly and other disadvantaged groups, can use public services at service levels comparable to those provided to other citizens.
Covered by:
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Reuse and share solutions and cooperate in the development of joint solutions when implementing European public service. |
Legal Initiatives
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Legal initiative |
Relevant articles |
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Legislation:
In force and transposed Core topics:
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(9) This Directive aims to ensure that the websites and mobile applications of public sector bodies are made more accessible on the basis of common accessibility requirements. More accessible by making them perceivable, operable, understandable and robust (Art. 4) |
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Legislation: Status: Legislative Proposal Core topics: Access/construction of ICT systems |
Non-discriminatory, proportionate and objectively justified (Art. 5, 2) | |
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Legislation:
Status: In force Core topics: Data Openness |
Information security management (Art 6, 1.c) Public security exception (Art 8, 1.a) |
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Legislation:
In force and transposed Core topics: Electronic standards |
Non-discriminatory, generally available (Art 22.1) suitable alternative means of access, alternative channel for electronic submission (Art. 22.5) principles of equal treatment (Art.56.3, 76.1) | |
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Legislation:
In force and transposed Core topics: Electronic identification schemes |
Accessible for persons with disabilities (Art.15) | |
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Legislation: Sector specifc - Health
In force and transposed Core topics: |
Easily accessible; formats accessible to people with disabilities (Art.5.5) easily accessible; objectively and impartially (Art.9.2) | |
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Legislation:
In force |
Accessible to authorised end-users (clause 24) access to data (clause 31) full access (clause 34) grant access to authorised staff (clause 62) in accordance with their access rights (Art.6.1; 7;8;18.3) Full access to the data (Art.22.3) access shall be granted to (Art. 26) not result in discrimination (Art.5) | |
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Legislation:
Status: In force Core topics:
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To be made accessible (clause 17) general principle of non-discrimination; access by citizens or businesses (clause 18) accessible in accordance with the principles of perceivability, operability, understandability and robustness (clause 36; 37; Art. 8; 18.4d) provide citizens and businesses with easy access (Art.1.1a) easy, online access on (Art. 4.1; 4.2) can access and complete any of the procedures (Art. 6.1) in discrimination against (Art. 6.3) accessed and completed online by cross-border users, non-discriminatory way (Art. 13.1) without discrimination (Art. 16c) easily found (Art. 23) | |
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Legislation:
In force and transposed Core topics:
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Supply easily accessible to the recipient (clause 96) clear and unambiguous manner, easily accessible (Art. 7.3; 21.1) easily accessed by the recipient electronically (Art. 22.2c) access to a service activity and to the exercise thereof may be easily completed (Art. 8.1) accessible at a distance, by electronic means (Art. 37.3) | |
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Legislation:
In force Core topics:
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Accessible to duly authorised end-users (clause 24) access to data (clause 31) full access (clause 34) grant access to authorised staff (clause 66) in accordance with their access rights (Art.6.1; 7;8;18.3) Full access to the data (Art.22.3) not result in discrimination (Art.5) |
Solutions supporting the implementation of Principle 7
| Solution | Description | Associated Recommendations |
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eID |
The eID Building Block allows public administrations and private service providers to easily extend the use of their online services to citizens from other Member States, in line with the eIDAS Regulation. | Recommendation 14 |
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The European Interoperability Reference Architecture (EIRA©) is an architecture content metamodel defining the most salient architectural building blocks (ABBs) needed to build interoperable e-Government systems. The EIRA© provides a common terminology that can be used by people working for public administrations in various architecture and system development tasks. The EIRA© was created and is being maintained in the context of Action 2016.32 of the ISA² Programme. The EIRA uses (and extends) the ArchiMate language as a modelling notation and uses service orientation as an architectural style. | Recommendation 14 |
eSignature |
The CEF eSignature Building Block allows public administrations, businesses, and citizens to electronically sign any document, anywhere in Europe, at any time, in line with the eIDAS Regulation for e-signatures, e-seals and related services offered by Trust Service Providers. | Recommendation 14 |
IMAPS solution v1.2 |
IMAPS is a user-friendly online questionnaire, designed as a self-assessment tool to assist public service owners to evaluate key interoperability aspects of their digital public service. Not only can IMAPS be used to assess the interoperability of any public service – from open data portals, and e-voting platforms, to public procurement services, and much more – it is applicable to services at all levels of government (international, national, regional and local). |
Recommendation 14 |
Interoperability Quick Assessment Toolkit (IQAT) |
The objective of the IQAT© is to allow Solution Owners to assess the Potential Interoperability of their software solutions supporting Public Services. The toolkit is based on a specific conceptual model for the Interoperability assessment of software solutions, which relies on four interoperability areas: Interoperability (IOP) Governance, Software Architecture, |
Recommendation 14 |
SIMAPS solution v1.0.0 |
This is v1.0.0 of the Semantic Interoperability Maturity Assessment of a Public Service (SIMAPS) survey. This version of the SIMAPS survey has been released on the 02 July 2020 on Joinup. It is a user-friendly online questionnaire, designed as a self-assessment tool to assist public service owners to evaluate key semantic interoperability aspects of their digital public service. The current version of SIMAPS (SIMAPS v1.0.0) is available at the EU survey portal: https://ec.europa.eu/eusurvey/runner/SIMAPS_v_1_0_0 The release is composed of the following elements:
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Recommendation 14 |
