The aim of the workshop was to generate collective insight into public sector innovation for Open eGovernment Services (OGS). It is clear that OGS require a deep change in the machinery of government, but also they act as an incentive for change through for example increased transparency and collaboration. The study has analysed several cases in order to understand the key costs and benefits of OGS. The workshop now aims to analyse in depth the rationale and drivers behind these cases, in order to draw lessons and develop future scenarios.

The event is strategically positioned at the beginning of the third and final phase of the study.

  • The first phase aimed at defining WHAT are Open eGovernment Services, providing a definition and taxonomy
  • The second phase aimed at analysing WHY OGS are important, in terms of benefits achieved
  • The third phase aims to understand HOW this innovation happens and how we can accelerate it with appropriate policy measures
The workshop was organised in two main sessions:
  • The first session was more presentation-oriented and outlined the state of the art as to inspire the development of future scenarios.
    • The state of the art was covered by a presentation from the study team based on the long list of cases, the literature review and the survey
    • The inspiration on future scenarios was fostered by the case studies. They provided hands on presentation about HOW the cases happened. They focused on issues such as culture, organisational change, incentives, sustainability and communication.
  • The second session has been highly interactive. Participants were divided into several panels.
    • In the first part of the session participants seeked to describe the main features of future scenarios where the full upscaling of such cases becomes the norm across the government. They particularly focused on HOW upscaling can happen. The output of these group discussions was a set of elements of future scenarios of public sector innovation in OGS.
    • In the second part, each parallel panel elaborated policy recommendations based on these future scenarios and aimed at stimulating the conditions for public sector innovation to happen.
  • Finally, the wrapping up gathered the main results from each group and discussed them in a final joint session.

Over 60 stakeholders from EU Institutions, Member States and business society took part to the workshop!

The policy recommendations resulting from the workshop will be embodied in the Third Feedback Report.


Expected Participants:

Everyone interested in Open Government, eGovernment and Public Sector Innovation

State: Open


Contact email




First Session - Morning


Welcome coffee and registration


Opening Greetings

Speaker: Mechthild Rohen - Head of Unit for “Public Services” - DG CONNECT


Keynote speech: Co-delivery of public services and promoting public sector innovation

Speaker: Barbara Ubaldi, Representative from the OECD division “Reform of the Public Sector”




The value of Open eGovernment Services and the public sector’s role innovating them: overall presentation of the study, definitions & taxonomy

Giovanna Galasso will make an introductive presentation on the project structure and goals, while Francesco Mureddu will focus on of what is meant by “Open eGovernment Services”.

Speakers: Giovanna Galasso, Senior Manager - PwC, Digital Innovation Team &      Francesco Mureddu, Senior Researcher - Open Evidence


The value of delivering Open eGovernment Services: presentation of selected cases

Giancarlo Senatore will moderate a session with case representatives, sharing insights collected through the Cost Benefit Analysis (CBA) on concrete cases of Open eGovernment Services; a plenary discussion and Q&As with all case representatives will close this session.

Moderator: Giancarlo Senatore, Partner - PwC, Government & Public Sector

Case 1: IoPartecipo+

IoPartecipo+ is a co-created platform for collaborative decision making and idea sharing, operating at the regional and local level.

Speaker: Sabrina Franceschini - Regione Emilia Romagna - Italy

 Case 2: NemID

The eIDM system in Denmark introduces a general open, scalable and transparent security infrastructure based on PKI, controlled by the State and operated by private Certificate authorities.

Speaker: Asger Rønn Jensen - Danish Agency for Digitization - Denmark

Case 3: FixMyStreet

FixMyStreet is a service that allows citizens to report and provide feedback to public authorities, while making the public sector save time and money.

Speaker: Benjamin Nickolls - MySociety - UK

Case 4: Di@vgeia

Di@vgeia is an online platform where both central and local public administrations can upload documents and processes to enable citizens and businesses to access them in a user friendly way.

Speaker: Nancy Routzouni - Ministry of the Interior and Administrative Reform - Greece


Open eGovernment Services and Social Welfare

Gianluca Misuraca from JRC-IPTS will briefly present four additional cases of Open eGovernment Services applied to the social welfare domain. The cases have been analysed within the scope of the project IESI - ICT-Enabled Social Innovation in support to the implementation of the EU Social Investment Package.

Speaker: Gianluca Misuraca from JRC-IPTS


What are people saying about Open eGoverment Services and how the public sector can innovate them: first outcomes from the web-survey & the interviews

In this session the results of the interviews and the web-survey will be presented. These were organised to gather stakeholders’ perception on Open eGovernment Services, namely around the responders’ view of the drivers and barriers for the adoption of Open eGovernment Services.

Speaker: David Brunelleschi, Assistant Manager - PwC, Government & Public Sector


Buffet lunch

Second Session - Afternoon


Public Sector Innovation and the future of Open eGovernment Services: Presentation of the “future scenarios”

David Osimo will present some possible “future scenarios” on the potential adoption of Open eGovernment Services. This introduction will open the way towards the group discussion over these scenarios.

Moderator and Speaker: David Osimo, Scientific Director, Open Evidence


Focus group discussions on the “future scenarios” and initial ideas on possible “policy recommendations”

The participants will be divided into several panels. Each member of the group will be invited to provide inputs and discuss his/her views with the other group members, while a facilitator in each group will make sure to keep on track the discussion.

Following, the same groups will be challenged to share some initial ideas on possible relevant policy recommendations; it will be particularly relevant to highlight HOW the upscaling can happen.

15:15 -15:30

Coffee break


Plenary discussion on “future scenarios”

All the participants will get together for the final plenary session. The main results - including initial ideas emerged on policy recommendations from each group - will be outlined.

Moderator and Speaker: David Osimo, Scientific Director, Open Evidence


Wrap up, next steps and final greetings

As a concluding remark of the event there will be a wrap-up of the whole scenario workshop. Finally, next steps will be disclosed concerning in particular publishing proposed “policy recommendations” open to an iterative discussion and online validation process with stakeholders.


  • Giovanna Galasso, Senior Manager - PwC, Digital Innovation Team
  • Representative from European Commission - DG CONNECT 


Physical location
European Commission, DG CONNECT, Brussels
European Commission, DG CONNECT
DG CONNECT premises, located in Brussels, Avenue de Beaulieu 25
How to reach us:
Arriving by plane, landing at Brussels National Airport (Zaventem): It is about 25 minutes by taxi (but allow 35-45 minutes during rush hours). Alternatively, you can take bus number 12 outside the airport and get off at the Schuman stop. There are also regular trains from the airport to Brussels Gare Centrale/Centraal Station, which take about 20 minutes. You may then either take a taxi from there (about 20 minutes) or take the metro to Beaulieu.
Arriving by train (including Eurostar and Thalys) at Brussels Gare du Midi/Zuidstation: You could either take a taxi (allow at least 20 minutes) or take the metro to Beaulieu.