3rd International Workshop on PErsonalization in eGOVernment and Smart Cities: Smart Services for Smart Territories (PEGOV2015) - 29th June - 3rd July 2015, Dublin

Event date:
Published on: 18/02/2015

PEGOV 2015 will be held in Dublin, Ireland in 2015 in conjunction with the 23rd Conference on User Modeling, Adaptation and Personalization - UMAP 2015


User modelling and personalization have proved to play a strategic role in adapting the behaviour of intelligent systems to the specific characteristics of their users. In this context, it is important to define accurate techniques to extract the user’s characteristics, interests and preferences so that they can be used in the next steps of the personalization pipeline (adaptation, recommendation, etc.).  While personalization is being extensively studied in domains characterized from the digital-object consumption (e-commerce, news, music, video recommendations, etc.), there is little work on personalization in the public domain, and, in particular in the context of services to the citizens developed in Smart Cities.

In the context of Smart Cities and other eGovernment scenarios the user is the citizen, which introduces new challenges for personalization models. For example, there are potentially ethical (including privacy) issues related to the fact that citizens might be in a dependence relationship with governments, and automatic user profiling might be considered “big brother” and not desirable. On the other hand, Smart Cities can have access to very detailed data about the citizens’, e.g., using urban sensing devices, which can support new personalization models.

Following on the successful editions of the UMAP-PEGOV workshops of last two years, this third workshop focus on Smart Cities and Territories, two among the most important assets in public governance in the next future. The goal of the workshop is to stimulate further interest of the scientific and business communities on opportunities and challenges provided by the incorporation of personalization methods in the governance of Smart Cities and Territories.


Some questions that motivate this workshop:


  1. Can personalization methods support the design of services and applications, which better adapt to the different roles of citizens and companies?
  2. Which user characteristics (demographic, cultural, family, etc.) can influence the design and delivery of personalized services for Smart Cities and Territories?
  3. How can citizens be involved in the design of adaptive service platforms in different domains (e-gov, e-health, public services, etc.)?
  4. Are the general techniques adopted for user modeling and profiling in different domains exploitable for modeling the citizen characteristics?
  5. What services can be useful for a patient-empowered Smart Health?
  6. How privacy and ethically issues affect the feasibility of effective personalization methods in the Smart Environments?
  7. Can semantic models and ontologies support the representation of prototypical users in order to identify categories of citizens based on different characteristics?
  8. How can service personalization decrease the costs for public administrations, increasing at the same time the value delivered to the citizen?
  9. Would personalization methods be favorably accepted and desired by citizens?
  10. How can ethical issues (big brother) and privacy influence the trust in personalized services?

Topics of interest

Topics of interests include but are not limited to:

  • Motivations, benefits, and issues of personalization in e-Gov and Smart Cities
  • Approaches for the personalization of inclusive, personal and interactive services to citizens
  • User and context awareness in personalization of services to the citizens
  • Multilingual services to citizens
  • Adaptation, personalization and recommendation models and goals in city services
  • User, group and family modeling in e-Gov and Smart Cities
  • Mining of user behavior, opinion mining, and sentiment analysis in e-Gov and Smart Citizens
  • Gamification and Crowdsourcing for mining citizens’ profiles and opinions
  • Services for personalized access to (Linked) Open Government Data
  • Persistence, removal, and update of citizen profiles
  • Semantic techniques for user profiling and personalization in e-Gov and Smart Cities
  • Ethical issues, including privacy, in e-Gov and Smart Cities
  • Usability of services to citizens
  • Evaluation of personalized services in e-Gov and Smart Cities
  • Applications of personalization methods in e-Gov and Smart Cities
  • Communities and social networks in participatory e-Gov and Smart Cities
  • Citizen-centred service design and modelling
  • E-health and Smart Health


Important dates

  • Abstract Submission deadline (not mandatory): March 25, 2015
  • Paper Submission deadline: March 31, 2015
  • Acceptance Notification: April 24, 2015
  • Camera-ready due: May 4, 2015


  1. Research papers describing original studies of no more than 10 pages;
  2. Position papers presenting opinions or work in progress of no more than 6 pages;
  3. Business experience and case studies of no more than 6 pages.

All submitted papers will be evaluated by at least two members of the program committee,
based on originality, significance, technical soundness, and clarity of expression.
Papers should be formatted according to the LNCS format
(detailed formatting instructions can be found at: http://www.springer.de/comp/lncs/authors.html)

Submissions must be made through the EasyChair conference system prior the specified deadline
(all deadlines refer to Pacific Standard Time – 11:59pm).

At least one of the authors should register and take part at the conference to make the presentation.

The final proceedings will be published in the CEUR-WS volume of UMAP 2015.

Expected Participants:

Public/Private sector, academia.


Nikolaos Loutas, PwC, Belgium

Fedelucio Narducci, University of Bari "Aldo Moro", Italy

Adegboyega Ojo, Insight@NUI, Ireland

Matteo Palmonari, University of Milano-Bicocca, Italy

Cécile Paris, CSIRO Computational Informatics, Australia

Giovanni Semeraro, University of Bari "Aldo Moro", Italy

State: Pending



For more information about the workshop please visit the website: http://pegov.disco.unimib.it/

Physical location
Trinity College Dublin (TCD)