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I have lost my password and cannot login. How do I recover my password?

In case you are experiencing problems while accessing your Joinup  account, please follow these steps in order to reset your password:

  1. Go to the login page:;
  2. Click the link ‘Request new password’;
  3. You will receive an e-mail in your inbox;
  4. Follow the instructions of the email to activate your new password before trying to log in.

Please remember that you can customise your password by editing your page “My Page” which is found in “My Dashboard”.

If problems persist, please do not hesitate to contact the Joinup Helpdesk 

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