The 19 communes of Brussels are now active members of Fix My Street! With Telenet, Sibelga, Belgacom, Vivaqua, the STIB and Brussels Mobility, this brings to 25 the number of participant organisations.
Fix My Street is a web and mobile platform available to the citizen and the administration to report incidents in the public space. It is an assistance to locate and describe the damage and a tool that informs citizens and administrations at each key stage of the resolution of the incident.
Fix My Street is a Brussels Mobility initiative with the municipalities and the Brussels institutions partners. The website and mobile app have been developed and are maintained by the CIRB (Informatics Centre for the Brussels Region). The original idea was inspired by MySociety's FixMyStreet. The project was directed and adapted for the Brussels-Capital Region by the CIRB from the Open Source project code fixmystreet.ca of visiblegovernment.ca.
The BRIC has been working actively on a new version of Fix My Street, which is now available online.
It includes many new features:
- When a user reports an incident, the system will automatically indicate other incidents in the vicinity, in order to avoid duplication.
- The public can make comments or add photos to incidents created by other people, even if the incident has not yet been validated.
- The summary of the incident gives the name of the service responsible, a telephone number and the date of the most recent action taken. The comments and photos are displayed on a timeline.
- A map is available for consultation (“See all incidents” tab), showing all the problems reported in a given zone.
- Members of the public can report a problem via their smartphone, even if there is no network or GPS signal. Off-network spots are located on the basis of the street names and numbers recorded when FMS is installed on the smartphone. Incident reports are sent pre-recorded when conditions permit.
- Incidents remedied as part of seasonal campaigns (such as ground marking) will be displayed, with the date when the work is scheduled.
The highway managers also have a range of new functions to speed up exchanges of information and resolution times: integration of various levels of priority, possibility of merging two incidents, name and contact details of the service concerned, the person in charge and professionals who have already intervened regarding an accident.
Problems with public roads
Fix My Street is available online and as an iOS and Android application. Citizens can report problems on public roads like:
- wells in the road surface
- damage to the pavement
- poor road markings and cycle paths
- problems with public lighting
- problems with traffic lights and road signs
If you want to report a problem, you need to follow a few steps:
- specify the address where the problem occurs
- pinpoint the problem on a map
- describe the problem by choosing a category (bridge, tunnel, bike path, green spaces,...) and subcategory (damaged road surface, pit, subsidence,...)
Adding comments and pictures is also possible. Then citizens can forward the problem (with mandatory reporting of their email address) and follow the evolution of their report.
All reports can be seen and followed on a map: