Of around 5,000 public procedures in Greece, 2,100 have now been fully documented by public service staff on the Diadikasies MediaWiki. An increasing number of public services are requesting training on how to document procedures, reports the Greek Open Technologies Alliance, which began the collaborative project in 2015.
Greek public servants are using the Diadikasies (“process”) wiki website to create and manage documentation for the country’s public sector procedures. In Greece, many government procedures lack proper documentation, leading to multiple interpretations by public administrations across the country. This in turn creates delays and uncertainties for citizens and companies.
The GFOSS alliance (or EELLAK in Greek), representing 35 universities and research centres in Greece, promotes the use of free and open source technologies. “Our view on open government advances access to knowledge, similar to the ethos of free and open source software,” says GFOSS director Despoina Mitropoulou.
The advantage of using open and standardised technologies such as MediaWiki is that it is a free, easy to use, customisable and low-cost solution, Ms Mitropoulou writes on the website of the Open Government Partnership (OGP): “Every service is documented, and all relevant information is included - the legal framework that defines the service, the necessary documents with templates for all forms, and the step-by-step procedure that leads to service delivery.”
The 865 registered contributors to the Diadikasies wiki also keep existing documentation up to date, says Ms Mitropoulou. “We are creating a community of engaged users who are willing to provide and maintain the content.”
Training new users is an increasing task for GFOSS and the wiki contributors. They have so far trained staff working for municipalities and courts. “We have developed online open educational material, available in Moodle, for public servants on how to use the platform,” she writes on the OGP website. “By crowdsourcing the documentation of public services, we are giving the opportunity to everyone to have access, amend and be informed, we create a community that takes co-ownership of the project, and a mechanism for quick conflict resolution.”