Meaningful data pattern

Italian public services trial Piwik website analytics

18/12/2017

Forty websites managed by Italian public services, from schools and towns to key eGovernment services, are testing the use of Piwik, an open source software solution for analysing patterns in website traffic. If the test is successful, a centrally managed Piwik service will be made available to all of Italy’s public sector.

The pilot started in August, with Italy’s Digital Transformation Team setting up the databases, web servers and other required software. In September, Piwik was integrated into about 40 websites. This involved 17 public sector organisations, including SPID, Italy’s eID system, the National Security Institute, the Ministry of Education, the Piedmont region network, the city of Florence and six schools across the country.

Screenshot from the Team Digitale website that announces the Piwik project

The Piwik pilot is a joint project by the Team Digitale (Digital Transformation Team) and the country’s Agency for the Digitalisation of the Public Sector (AGID).

Over the next few months, the two organisations will decide whether and how to offer Piwik as a national service, said one of the technicians involved at AGID.

AGID says the Piwik project is part of its effort to modernise public service websites. In 2015, the agency published website design guidelines. The goal is to create a “consistent visual identity, and improve online interactions with citizens and the use of information and eGovernment services.”

More information:

Webanalytics pilot (in Italian)
Announcement by AGID (in Italian)

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