Portugal adds 20 eGovernment…

Portugal adds 20 eGovernment service access points

24/02/2016

The government of Portugal has opened another 20 Espaços do Cidadão (Citizen Spots), in town halls across 8 of its 18 districts. There are now almost 200 such eGovernment service access points across the country. Here citizens can go online to renew driving licences, apply for permits and request official documents.

The service desks also provide access to eGovernment services regarding employment, social services and healthcare.

The Espaços do Cidadão bring eGovernment services to the large part of the populations that does not have access to the Internet.

Country-wide network

The Government wants to create a network of hundreds of such Espaços do Cidadão. The project is managed by Portugal’s Agency for Administrative Modernisation (AMA). Its main partners are the municipal authorities and the national postal service CTT - privatised in 2014, the same year that AMA opened the first Espaço do Cidadão.

In February, AMA announced the opening of service desks in the districts of Braga, Porto, Aveiro, Viseu, Portalegre, Santarém, Beja and Faro.

 

More information:

AMA announcement (in Portuguese)
ePractice case study

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