The government of Bulgaria wants the country’s public services to switch to an electronic document workflow and stop using paper for the exchange of information. By 1 November, all public services must have implemented an eDocument workflow or use the centrally provided solution.
As of this month, 144 administrative services have implemented an electronic document workflow. This includes 26 central government organisations such as ministries, agencies and state commissions, and 14 of Bulgaria’s 28 provinces, according to the country’s state eGovernment agency SEGA (Държавната агенция „Електронно управление“ ДАЕУ).
SEGA is supporting public services in their switch to electronic document workflows. The agency recommends its own eDelivery system to those services that do not already have a solution in place. The agency’s eDelivery can be integrated into the IT systems of public services, or used via a web browser.
The eDelivery solution provides authentication and secure transmission of messages and documents, creating a legally valid proof of communication. SEGA’s eDelivery system has been available since November 2017. To make the electronic exchange of documents possible, Bulgaria is also overhauling its document requirements, for example by eliminating the need for (paper) certificates.