The interoperability levels or layers organise the different interoperability aspects to be addressed when designing European public services: There are four layers of interoperability: legal…

The interoperability principles are fundamental behavioural aspects to drive interoperability actions. This chapter sets out general interoperability principles which are relevant to the process of…

Use the conceptual model for European public services to design new services or re-engineer existing ones and reuse, whenever possible, existing service and data components. Information sources (base…

The European Interoperability Framework was undertaken by the European Commission in 2017 and it gives specific guidance on how to set up interoperable digital public services. The EIF is addressed to…

The EIF Solutions page counts with an online assistant that helps users to find operational solutions covering the alignment and implementation of the European Interoperability Framework and filter…

Description What are the benefits of fostering interoperability within the country? One of the main objectives of the Netherlands in promoting interoperability is to facilitate the sharing of…

Users’ needs should be considered when determining which public services should be provided and how they should be delivered in accordance with the following expectations: (1). A multi-channel service…

Intero perability governance refers to decisions on interoperability frameworks, institutional arrangements, organisational structures, roles and responsibilities, policies, agreements and other…

There are many ways to take stock of the value of interoperable European public services, including considerations such as return on investment, total cost of ownership, level of flexibility and…

Legislation requires that decisions and data are stored and can be accessed for a specified time. This means that records and information in electronic form held by public administrations for the…

Where possible, public administrations should seek to streamline and simplify their administrative processes by improving them or eliminating any that does not provide public value. Administrative…

European public services can potentially be used by anyone in any Member State. So, multilingualism needs to be carefully considered when designing them. Citizens across Europe often have problems in…