Technical documentation about this pilot activity can be found on the dedicated GitHub repository. Introduction In highly federated countries such as Belgium, citizens and businesses regularly face…
Technical documentation about this pilot activity can be found on the dedicated GitHub repository. Introduction Citizens and businesses from Estonia and Finland face a number of challenges both at…
Introduction Italy is working to create a national catalogue of public services. To achieve this, they are collecting the descriptions from different sources throughout the country. Frequently, the…
Technical documentation about this pilot activity can be found on the dedicated GitHub repository. Introduction The Netherlands wanted to have a simple way of creating public service descriptions that…
Controlled vocabularies are clearly defined lists of names and concepts that ensure proper understanding when used for labelling, indexing or categorising. Therefore, controlled vocabularies allow the…
Problem statement Every region and municipality has its own way of describing public services and maintaining or publishing those descriptions. This can lead to one public service being described…
Problem Statement Even when public service descriptions are harmonised, citizens and businesses still have trouble finding and accessing the right information. This can be due to the quality of the…
Problem Statement Public administrations from countries, regions and municipalities promote and offer services to the citizens and businesses through online portals. However, within the same country…
The study “Integrated Portfolio Management of Public Services” was commissioned by the Government Office and was carried out in October 2013 – March 2014 with the support of the Foundation of Smart…
The report identifies how a commonly agreed taxonomy of generic public services could be implemented to help public administrations harmonise their catalogue of services. A key takeaway is that…
The report explores how citizens and businesses can best interact with public administrations to access information on public services via chatbots. Those chatbots would benefit from making use of…
