Professor Ines Mergel has published a new report on Enhancing Agile Governance In this report, the author discusses how digital service teams bring “service designers” into government to transform service delivery. These designers use human-centered design approaches to help public sector organizations refine strategies, rethink the nature of services, and reflect the way that citizens want to use a public service. The report focuses on how human centricity can help to transform digital service delivery in a way that improves government agility, with results that address principles, mindsets…

GovTech and other innovations in public procurement This research paper provides insight into GovTech and innovation in the context of public procurement. It examines the possibilities for developing an EU GovTech Platform with the aim of supporting the modernisation of the public sector; the further development of the European GovTech market; and engagement with citizens and businesses. This document was provided by the Policy Department for Economic, Scientific and Quality of Life Policies at the request of the committee on Internal Market and Consumer Protection (IMCO). The study discusses…

Artificial Intelligence (AI) is a peculiar case of General Purpose Technology that differs from other examples in history because it embeds specific uncertainties or ambiguous character that may lead to a number of risks when used to support transformative solutions in the public sector. AI has extremely powerful and, in many cases, disruptive effects on the internal management, decision-making and service provision processes of public administration. Over the past few years, the European Union and its Member States have designed regulatory policies and initiatives to mitigate the AI risks and…