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Study: Natural Language Processing for Public Services
Are you a public decision-maker or part of a public organisation and wondering how Natural Language Processing (NLP) could support digital public transformation and digitalisation? This report looks…
DOCUMENTCreated: 02/03/2022
Short analysis of the usage of the Core Public Service Vocabulary Application Profile
The short analysis of the usage of the Core Public Service Vocabulary Application Profile is now out! Given its generic nature, the Core Public Service Vocabulary Application Profile (CPSV-AP) is a…
DOCUMENTCreated: 24/01/2022
Pilot : Creating a federal catalogue of Public Services in Belgium
Technical documentation about this pilot activity can be found on the dedicated GitHub repository. Introduction In highly federated countries such as Belgium, citizens and businesses regularly face…
DOCUMENTCreated: 07/01/2021
Pilot : Creating a cross-border catalogue of Public Services with Finland and Estonia
Technical documentation about this pilot activity can be found on the dedicated GitHub repository. Introduction Citizens and businesses from Estonia and Finland face a number of challenges both at…
DOCUMENTCreated: 07/01/2021
Pilot : Adapting the CPSV-AP Validator for CPSV-AP_IT in Italy
Introduction Italy is working to create a national catalogue of public services. To achieve this, they are collecting the descriptions from different sources throughout the country. Frequently, the…
DOCUMENTCreated: 07/01/2021
Pilot : Tailoring the public service description editor to the Dutch national data model (Samenwerkende Catalogi)
Technical documentation about this pilot activity can be found on the dedicated GitHub repository. Introduction The Netherlands wanted to have a simple way of creating public service descriptions that…
DOCUMENTCreated: 07/01/2021
Controlled Vocabularies
Controlled vocabularies are clearly defined lists of names and concepts that ensure proper understanding when used for labelling, indexing or categorising. Therefore, controlled vocabularies allow the…
DOCUMENTCreated: 07/01/2021
Case Study : Making catalogues interoperable
Problem statement Every region and municipality has its own way of describing public services and maintaining or publishing those descriptions. This can lead to one public service being described…
DOCUMENTCreated: 07/01/2021
Case Study : Improving the access to public services information through new technologies and higher data quality
Problem Statement Even when public service descriptions are harmonised, citizens and businesses still have trouble finding and accessing the right information. This can be due to the quality of the…
DOCUMENTCreated: 07/01/2021
Case Study : Creating a catalogue of services
Problem Statement Public administrations from countries, regions and municipalities promote and offer services to the citizens and businesses through online portals. However, within the same country…
DOCUMENTCreated: 07/01/2021
Study : Integrated Portfolio Management of Public Services
The study “Integrated Portfolio Management of Public Services” was commissioned by the Government Office and was carried out in October 2013 – March 2014 with the support of the Foundation of Smart…
DOCUMENTCreated: 07/01/2021
Study : European taxonomy for public services
The report identifies how a commonly agreed taxonomy of generic public services could be implemented to help public administrations harmonise their catalogue of services. A key takeaway is that…
DOCUMENTCreated: 07/01/2021