Actions taken to replicate the bug
As a team leader responsible for ensuring staff and customers are acquainted with the technical documents and tools relating to the submission of TPD notifications.
I would like to be able to send them a link to the place from where, for example, the TPD XML Creator Tool or the TPD Data Dictionary can be downloaded.
- I login to ECAS, then
- Visit the CIRCABC web site at http://ec.europa.eu/health/euceg/download_en, and
- Navigate to the appropriate download page for, say, the TPD Data Dictionary.
- I copy the web address of that page
- I send the link to a staff member telling them that they can download the TPD Data Dictionary from 'this page'.
The user clicks on the link, and is sent directly to the location where they can download the technical document or tool.
The user clicks on the link, but is not sent to the location where they can download the technical document or tool.
They get confused and, since they are not used to the CIRCABC web site have no idea how to download the document or tool in question.
Instead of a simple web link, we have to provide convoluted instructions such as the following:
You need to be logged in to ECAS in order to be able to access these technical documents.
Create an ECAS account, (if you have not done so already).
Login to ECAS.
Visit the CIRCABC web site at: http://ec.europa.eu/health/euceg/download_en
Navigate your way to the technical documents:
e-cigarettes and refills > Latest versions of technical documents > Latest release (EUCEG 29-03-2017)
From there you should be able to download the data dictionary.
This 'broken link' and convoluted solution goes against the prinicipals of the 'Hyperlink' one of the key features of the World Wide Web and so causes much confusion.