One year at Luxembourg's Citizen participation platform Vosidees

General case study

In November 2014, Luxembourg's Ministry of the Civil Service and Administrative Reform (Ministère de la Fonction publique et de la Réforme administrative) launched the citizen participation platform…

eGovernment
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Failure Demand: Swedish Agencies Seek to Help More Citizens at First Contact

General case study

The term "failure demand" used in the title of a Swedish study published in 2015 describes a concept that may be well-known to public services all over the world. In studies from 2013 and 2014 the…

Efficiency & Effectiveness, Benchmarking eServices for Citizens Other Social Services public administration
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German IT board takes action to increase acceptance of E-Government

General case study

Germany's IT Planning Board (IT-Planungsrat) is continuing to focus on increasing acceptance of eGovernment solutions and has provided analysis, guidelines and suggestions for further improvements…

eGovernment eGoverment
document

Complex singularity versus openness

Open source case study

Open source impeded by incompatibilities and inconsistencies in the Office Open XML document format Management summary When it comes to office documents, public administrations can choose from two ISO…

case studies
document

LiMux - the IT evolution - An open source success story like never before

Open source case study

In a process spanning ten years the Munich city administration has migrated from a proprietary, vendor-locked IT structure to a free, open-source and flexible Linux-based solution. Although this could…

case studies
document

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