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Semantic Interoperability Community (SEMIC)

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EU: Study on the Measurement of User Satisfaction and Impact in the EU 27 – Draft Final Report

Document

Description (short summary): This is the draft final report of the European Commission‘s (Directorate-General Information Society and Media) study on the measurement of user satisfaction and impact…

measurement benchmarking user-centric usercentricity
document

STUDY ON THE MEASUREMENT OF eGOVERNMENT USER SATISFACTION AND IMPACT

Document

Final report of the European Commission Information Society and Media study on measurement of user satisfaction and impact.

framework measurement UserCentric
document