The electronic ID card as the key to access new on-line services and as a tool for eDemocracy. The municipality of Parma has acted as an experimental site for the new Italian electronic identity card. This project involved technicians from Rome collaborating with those in Parma as well as a range of private sector partners in carrying out a fundamental review of local municipal service provision. Major re-engineering of the front and back offices took place as well as the development of a citizen portal delivering a range of services and information accessed using the ID card. The project involved the introduction of a digital signature as well as the use of the electronic ID card for voting during elections. The project involved excellent dialogue and communication between central and local government and contributed to strategies implemented to bridge the digital divide. The electronic identity card represents Italian best practice in the application and usage of the new technologies in order to provide eServices to citizens.
Main results, benefits and impacts
The project introduced the digital signature as well as the use of the electronic ID card for voting during elections. It promoted dialogue and communication between central and local government and contributed to strategies implemented to bridge the digital divide.
Return on investment
Return on investment: Not applicable / Not availableLessons learnt
The electronic identity card represents Italian best practice in the application and usage of the new technologies in order to provide eServices to citizens.
Scope: National