FAQ

1. What is Joinup and why was the platform developed?
2. Who can access Joinup?
3. What are the benefits of Joinup?
4. I am an IT professional and I have an IT solution for the public sector. What can Joinup offer me?
5. Who benefits from Joinup?
6. I want to know more about an IT solution for the public sector. What can Joinup offer me?
7. How are we improving your experience on Joinup?
8. How can I register or sign in on Joinup?
9. How can I reset my Joinup password?
10. What are Collections and Solutions on Joinup?
11. What are releases and distributions that are found under Solutions?
12. Should I create a Collection or a Solution to cover my requirements?
13. How can I become a Collection member, and what are the benefits?
14. How can I add content to a Collection or Solution on Joinup?
15. How can I find out about new content or the latest updates on Joinup?
16. How can I search for content on Joinup?
17. How can I find help on using Joinup’s user interface?
18. How can I contact the Joinup Support Team?

 

1. What is Joinup and why was the platform developed?

The European Commission created Joinup to provide a common venue that enables public administrations, businesses and citizens to share and reuse IT solutions and good practices, and facilitate communication and collaboration on IT projects across Europe.

2. Who can access Joinup?

The platform is freely accessible to everyone. Users can easily find and download already developed solutions. Joinup provides the information you need at your fingertips.

3. What are the benefits of Joinup?

Joinup offers many advantages to different groups of users including the public administrations (lower development costs, dissemination of best practices, reusable solutions for free, powerful search tools, information exchange), the private sector (learning about public administrations’ needs, reference materials, development of better products), academia and citizens (eGovernment factsheets, studies, use cases). Through Joinup the European Commission promotes the European digital single market (interoperability solutions, better cooperation, more efficient public services).

4. I am an IT professional and I have an IT solution for the public sector. What can Joinup offer me?

Firstly, to share your solution easily with other professionals but also to promote it across Europe and beyond (showcase your solution, get more visibility, grow your professional network). Secondly, you can build a community around your tool and regularly inform its users (raise awareness, communication and disseminate, expand your knowledge). And, thirdly, Joinup serves as a source of inspiration and facilitates collaboration between public administrations (improve public services, keep abreast, be innovative).

5. Who benefits from Joinup?

There are several target groups with different interests. If you are part of a public administration and want to share or learn about interoperable IT solutions or, for example, you are a practitioner in the field of eGovernment, eHealth, or eInclusion then you will reap the best benefits from the platform. Furthermore, Joinup in itself can be used as a solution to create a centralised catalogue, for example, since it is a free solution ready-to-use (available on GitHub). It should be noted that Australia is using it, too.

6. I want to know more about an IT solution for the public sector. What can Joinup offer me?

Joinup gathers and spreads information on solutions for modern public administrations, businesses and citizens (latest news and events, relevant publications, state of play in the field). It also works as a catalogue of IT tools that brings significant benefits to users (ready-to-use solutions, proven by other public administrations, saving time and money). Users can also get in contact with other professionals and start a discussion on a topic or solution of common interest (exchange of best practices, collaboration opportunities, community building).

7. How are we improving your experience on Joinup?

Joinup is evolving and the Commission is continuously improving Joinup’s functionalities. The main focus is on making the platform more user friendly by providing full support on mobile devices, enabling quick and easy content creation, featured and pinned content, optimising your searching experience, offering you a simple structure to target the type of solution you are looking for, and enabling you to customise your own personal page with your own preferred filters, creating a space for you to share and promote your solutions and information.

8. How can I register or sign in on Joinup?

If you do not have an account, you can register on Joinup by clicking on the Sign in link which is located at the top right corner of Joinup’s home page. Next, click on the “CREATE NEW ACCOUNT” tab and insert the required information. To finish the process, click on the “CREATE NEW ACCOUNT” button at the bottom of the page.

If you do have an account, you can sign in on Joinup by clicking on the Sign in link which is located at the top right corner of Joinup’s home page. Next, insert your E-mail/username and password and click on the “SIGN IN” button at the bottom of the page.

9. How can I reset my Joinup password?

You can reset your password on Joinup by clicking on the Sign in link which is located at the top right corner of Joinup’s home page. Next, click on the “RESET YOUR PASSWORD” tab and insert your E-mail. To finish the process, click on the “SUBMIT” button at the bottom of the page.

10. What are Collections and Solutions on Joinup?

Joinup revolves around Collections. Collections provide a distinct, easy way to group and access content that is related to a specific subject field. All created Joinup content resides under a collection (i.e., solutions, documents, news, events etc.).

Solutions are special content types that are created within a Collection. In contrast to all other one-dimensional Joinup content items (i.e., documents, events, news etc.), a Solution provides its own internal structure allowing the creation and inclusion within it of other regular Joinup content items, including some extra ones such as releases and distributions (see below Q&A for information on these extra content items). A Solution (and its content within) must reside under – and relate to – its Collection.

11. What are releases and distributions that are found under Solutions?

A Solution allows the creation of two additional Joinup content items within it: 1) a release and 2) a distribution. These independently created items are usually coupled together to cover the needs of versioning and hosting of open standards, frameworks, services or – most often than not – software.

12. Should I create a Collection or a Solution to cover my requirements?

The short answer is that, in most cases, a Collection already exists on Joinup that relates to the domain you wish to use for your requirements. In such cases, we strongly advise to take advantage of this fact, since such Collections are usually well-established with a lot of members and daily visitors, providing a wider exposure to the content you will create in them. (Of course, in the occasion in which your requirements warrant the creation of a new Collection, you can proceed and do so.)

13. How can I become a Collection member, and what are the benefits?

To become a Collection member you first need to sign in on Joinup. Then, locate and enter the Collection you wish to become a member of. In the banner area, located at the top of the Collection page, click on the “JOIN THIS COLLECTION” button. If the Collection is not moderated, the button’s label will change to “YOU’RE A MEMBER”. Otherwise, if the Collection is moderated (in which case the membership request needs to be approved by the Collection owner/facilitator), the button’s label will change to “MEMBERSHIP IS PENDING” and you will receive thereafter, by E-mail, the approval or rejection notice.

The main benefit of being a Collection member is the ability to create content for that Collection, as well as, receive notifications concerning updates that occur within the Collection.

14. How can I add content to a Collection or Solution on Joinup?

In order to add content to a Collection you first need to be a member of that Collection. Likewise, to add content to a Solution you first need to be a member of the Collection that contains that Solution.

To add content to a Collection or Solution, click on the circular orange icon with the white plus sign in its centre, located at the bottom right of the banner area. In the drop-down menu that appears, click on the content type that you wish to create. This action will open the selected content type’s Editor page in which you should enter all required information.

15. How can I find out about new content or the latest updates on Joinup?

You can find out about new content or the latest updates on Joinup by clicking on the “KEEP UP TO DATE” link, located at the top and centre of each Joinup page. This action will display the new or updated Joinup content that relates to the following types: events, documents, news, and discussions.

Likewise, clicking on the “COLLECTIONS” or “SOLUTIONS” links, located at the top and centre of each Joinup page, will display new or updated Joinup Collections and Solutions, respectively.

16. How can I search for content on Joinup?

You can search for content on Joinup by using the search function. Locate the magnifying glass icon, at the top right corner of any Joinup page, and click on it. Next, insert the text you wish to search into the search box and press the Enter/Return key. The search results will appear below.

17. How can I find help on using Joinup’s user interface?

Most Joinup pages support an interactive user tour feature which provides, in a step-by-step approach, helpful information regarding each page’s main functions. When a Joinup page supports this feature, an icon with a circled question mark will appear at the top right corner of the page. By clicking on this icon, you can start the interactive user tour.

18. How can I contact the Joinup Support Team?

You can contact the Joinup Support Team by clicking on the “Contact Joinup Support” link, located at the bottom right of every Joinup web page. Or, simply copy and paste the following link into your web browser’s address bar: https://joinup.ec.europa.eu/contact

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