Participatory Knowledge for supporting Decision Making

Leveraging social media to increase citizens' engagement and participation in public decision making

The study on “Leveraging Social Media full potential to increase citizen engagement and participation in public administrations’ decision-making processes", is an integral part of the ISA2 Action 2016.04 - Participatory Knowledge for supporting Decision-Making and aims at investigating the use of social media analysis tools and activities as a data source to support decision-making across European public administrations.

This collective shared knowledge will in its turn be used to provide insights on existing decision-making, with the objective of transforming it in a data-driven process.

The main objectives of this study is summarised as follows:

  1. Take stock of the current use of social media as a data source for policy and decisions making in European PAs, including technologies and techniques used for data processing and analysis;
  2. Identify the business and technology requirements and produce a list of good practices and guidelines on the use of social media for PAs, including an analysis of supporting IT tools;
  3. Communicate the outcome of the activities to the relevant stakeholders (e.g. EC or external meetings, conferences and workshops).

The documents published here specifically concern objectives 1 and 2 above.


Type of document
General case study
European Union Public License, Version 1.1 or later (EUPL) 
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