Participatory Knowledge for supporting Decision Making

Leveraging social media to increase citizens' engagement and participation in public decision making

Published on: 31/01/2019

The study on “Leveraging Social Media full potential to increase citizen engagement and participation in public administrations’ decision-making processes", is an integral part of the ISA2 Action 2016.04 - Participatory Knowledge for supporting Decision-Making and aims at investigating the use of social media analysis tools and activities as a data source to support decision-making across European public administrations.

This collective shared knowledge will in its turn be used to provide insights on existing decision-making, with the objective of transforming it in a data-driven process.

The main objectives of this study is summarised as follows:

  1. Take stock of the current use of social media as a data source for policy and decisions making in European PAs, including technologies and techniques used for data processing and analysis;
  2. Identify the business and technology requirements and produce a list of good practices and guidelines on the use of social media for PAs, including an analysis of supporting IT tools;
  3. Communicate the outcome of the activities to the relevant stakeholders (e.g. EC or external meetings, conferences and workshops).

The documents published here specifically concern objectives 1 and 2 above.


Type of document
General case study
European Union Public Licence, Version 1.1 or later (EUPL)