The study on “Leveraging Social Media full potential to increase citizen engagement and participation in public administrations’ decision-making processes", is an integral part of the ISA2 Action 2016.04 - Participatory Knowledge for supporting Decision-Making and aims at investigating the use of social media analysis tools and activities as a data source to support decision-making across European public administrations.
This collective shared knowledge will in its turn be used to provide insights on existing decision-making, with the objective of transforming it in a data-driven process.
The main objectives of this study is summarised as follows:
- Take stock of the current use of social media as a data source for policy and decisions making in European PAs, including technologies and techniques used for data processing and analysis;
- Identify the business and technology requirements and produce a list of good practices and guidelines on the use of social media for PAs, including an analysis of supporting IT tools;
- Communicate the outcome of the activities to the relevant stakeholders (e.g. EC or external meetings, conferences and workshops).
The documents published here specifically concern objectives 1 and 2 above.