The future is likely to see an increase in the use of automated decision-making systems in the public sector, which employ Artificial Intelligence and, in particular, machine learning techniques, to enable more proactive and personalised delivery of public services. Proactive delivery can reduce the administrative burdens on citizens and government staff. While there is a small but growing body of literature that highlights the benefits of proactive public services, the implementation of such services is data intensive and can harm citizens beyond privacy concerns. Proactive service delivery requires high degrees of automated data processing using various data sources and algorithms that reduce the level of human control that both citizens and public officials have in verifying or correcting system errors.
Save the date – September 6th – for “PPPS’2023 – Proactive and Personalised Public Services: Searching for Meaningful Human Control in Algorithmic Government” workshop as part of International Federation for Information Processing (IFIP) EGOV-CEDEM-EPART2023 organized in cooperation with Digital Government Society, where we – Anastasija Nikiforova (University of Tartu (Faculty of Science and Technology, Institute of Computer Science, Chair of Software Engineering) & European Open Science Cloud Task Force “FAIR Metrics and Data Quality”), Nitesh Bharosa (Delft University of Technology, Faculty of Technology, Policy and Management & GovTech), Dirk Draheim (TalTech University), Kuldar Taveter (University of Tartu (Faculty of Science and Technology, Institute of Computer Science, Chair of Computer-Human Interactions)) – will initiate a discussion about personalised and proactive public services, discussing them and learning from the EGOV community about the practice of applying proactive and personalised services in different countries
As part of this workshop:
- we will talk about the concepts of public services, reactive and proactive models of public services, and models of their personalization;
- considering the regulatory frameworks of two countries with forward-looking digital governments – Estonia and the Netherlands – we will compare design choices across key variables for proactive public services and reflect on the outcomes for citizens. Good and bad public service delivery practices from and will be presented with a focus on lessons learned from both kinds of experiences;
- we will ask participants to share their views on public services and the levels of proactivity and personalisation of these services aiming to develop concepts for holistic proactive and personalised public service delivery
- will try to jointly identify novel innovative and best practices for designing and setting up proactive and personalised public services.
- It is expected that this will lead to a clearer vision of the “as-is” model and the necessary transition to the “to-be” model, their underlying factors, as well as pitfalls of which governments should be aware when designing, developing, and setting up proactive and personalised public services.
The purpose of this workshop is to explore and discuss the challenges and conditions for proactive and personalized public service delivery. The long-term objective is to come up with the framework of proactive and personalized public services expected to be applicable (1) to evaluate proactive public services already in use, thus identifying their gaps (if any), and identifying an agenda for the improvements, (2) to develop public services, ensuring they are qualitative and best practices-compliant by design.
Sounds interesting? Register for EGOV and join us – 6th September, 2023, Budapest, Hungary.
Read a bit more -> https://www.researchgate.net/publication/371834912_PPPS’2023_-Proactive_and_Personalised_Public_Services_Searching_for_Meaningful_Human_Control_in_Algorithmic_Government
Register for EGOV2023 here -> https://dgsociety.org/egov-2023/
Details
As part of this workshop:
- we will talk about the concepts of public services, reactive and proactive models of public services, and models of their personalization;
- considering the regulatory frameworks of two countries with forward-looking digital governments – Estonia and the Netherlands – we will compare design choices across key variables for proactive public services and reflect on the outcomes for citizens. Good and bad public service delivery practices from and will be presented with a focus on lessons learned from both kinds of experiences;
- we will ask participants to share their views on public services and the levels of proactivity and personalisation of these services aiming to develop concepts for holistic proactive and personalised public service delivery
- will try to jointly identify novel innovative and best practices for designing and setting up proactive and personalised public services.
- It is expected that this will lead to a clearer vision of the “as-is” model and the necessary transition to the “to-be” model, their underlying factors, as well as pitfalls of which governments should be aware when designing, developing, and setting up proactive and personalised public services.