Many more opportunities for its customer relationship management software
Ireland’s police force, An Garda Síochána, is tentatively considering using the open source version of SugarCMR for more of its web services. The police force has been using the software for its eVetting project since 2013, after comparing its costs and support options with proprietary alternatives.
The police force’s IT strategy is to consider open source alternatives.
“We’re not very experienced with this kind of software, but we’re now hoping to utilise this more”, explained Ray Pierce, who works at the Garda Síochána. “The software is very flexible and scalable, and out-of-the-box easy to use. You can do basically everything.”
The police also appreciate the powerful search options, and praised the user-friendliness of the software. “We still don’t have a SugarCRM strategy in place, but seeing the many islands of information in the police forces, we see many opportunities”, Pierce said.
The Garda uses the SugarCRM ‘Community Edition’, published under the Affero GNU Public License.
Pierce was one of the speakers at the Open for Business conference, which took place in Dublin (Ireland) in early March. The annual conference is organised by the Office of Public Works and the Local Government Management Agency.
On request, the police vets personnel in organisations that have unsupervised access to children or vulnerable adults. Vetting has been made mandatory as of April, and the volume of requests is increasing, Pierce said. The process, which previously was paper-based, has now been streamlined with two web portals, one for applicants, and another for registered organisations.