Year: 2024

Corporate author(s): Directorate-General for Digital Services (European Commission)

Personal author(s): Agustina Brizuela ;  Montino, Carlo ;  Galasso, Giovanna ;  Polli, Giovanni ;  Bosch, Jaume Martin ;  De Vizio, Leonardo ;  Tangi, Luca ;  Combetto, Marco ;  Gori, Matteo

This report presents the Public Sector Tech Watch (PSTW), the observatory launched by the European Commission's Directorate-General for Informatics (DG DIGIT) and the Joint Research Centre (JRC) to monitor and promote the use of emerging technologies like Artificial Intelligence (AI) and Blockchain in the public sector across Europe. PSTW serves as a knowledge hub and virtual space for stakeholders—including public administrations, the private sector, academia, and civil society—to access, share knowledge, and discuss the implementation of innovative public services. The observatory provides empirical evidence to better understand challenges and the effectiveness of these technologies in enhancing public administration functions. It also aims to foster a community for mutual learning and awareness at a European level. This report details the observatory's main features and summarizes data from over a thousand AI and Blockchain use cases in the public sector.