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Addition of properties related to the measuring the delivery of Public Services through their Channels

Joinup Admin
Published on: 31/03/2016 Discussion Archived

In Estonia CPSV-AP was extended by adding classes and attributes for collecting information on metrics for Public Services. The metrics that are added (as additional properties of the different Channels) are:

  • Number of service provisions in year;
  • Client satisfaction (%) in year;
  • Annual administration cost (€);
  • Annual amount of time clients spent using service (hours);

These are all linked to the different Channels of Public Services.

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Documentation

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feature
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Comments

philarcher (not verified) Thu, 31/03/2016 - 16:34

Whilst those are important features for a project management point of view, personally I don't think they are in scope for the description of a Public Service.

philarcher (not verified) Thu, 19/05/2016 - 15:19
Anonymous (not verified) Mon, 23/05/2016 - 15:58

I agree, Phil. This should be derived from systems handling individual cases. Such metrics are not subject of a core vocabulary.

Further more, it would be very hard to implement this. These are typically things you derive from an out-of-the-box-solutiion with its own data model. I don't think it'll be possible to get an Oracle or a SAS to implement a government vocabulary...

philarcher (not verified) Thu, 09/06/2016 - 21:33

Agreed 24/5/16

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