The activities aim to improve the quality, accessibility, and effectiveness of public services by leveraging digital and emerging technologies and innovative organisational and delivery models. By adopting a human-centric approach to service design, delivery and evaluation, public authorities can better understand citizens' needs and preferences and co-create solutions tailored to their needs. More efficient and responsive service delivery will help the public administration to act as part of agile ecosystems, which puts taxpayers and their needs at the centre of public service delivery.