Artificial Intelligence, along with other innovative technologies is reshaping our world. To understand AI's impact on the Public Services sector, PSTW is conducting an AI readiness survey. This...
Artificial intelligence
Last update: 14/02/2024
How the Italian Social Security and Welfare Administration (INPS) used artificial intelligence to streamline the sorting of certified emails (CEs)
The Responsible OrganisationThe Italian Social Security and Welfare Administration (INPS) is the main public institution in the field of social security and assistance in Italy in terms of the volume...
ObservatoriesArtificial intelligence
Last update: 22/01/2024
Hungary plans to detect anomalies in e-government services with Artificial Intelligence
The Responsible Organisation IdomSoft is a Hungarian state-owned company and a major actor in Hungary’s e-government development. They are responsible for the deployment of a wide range of different...
ObservatoriesArtificial intelligence
Last update: 22/01/2024
Speeding up judicial proceedings with Transkit, an AI-based tool that transcribes trials
The Responsible Organisation The Basque Government Informatic Society (EJIE) is the technological management body of the Basque Government, that facilitates the digitisation of public services, and...
ObservatoriesArtificial intelligence
Last update: 06/12/2023
Standardising references in EU procurement contracts with the help of AI
The Responsible Organisation The Publications Office of the European Union is the official provider of publishing services to all EU institutions, bodies, and agencies. This makes it the central point...
ObservatoriesArtificial intelligence
Last update: 10/10/2023
Increasing science and business cooperation in Lithuania
The responsible organisation Lithuanian Innovation Centre‘s (LIC) mission is to provide innovation support services by implementing Lithuanian innovation policy. The main strategic goal of LIC is...
Business and competitionArtificial intelligence
Last update: 10/10/2023
Prediction and prevention of fire emergencies
The Responsible Organisation The LINKS Foundation – Leading Innovation & Knowledge for Society - is a non-profit private Foundation established in 2018 by the Polytechnic University of Turin and San...
ObservatoriesEnergy and environment+2 topics
Last update: 18/10/2023
Bürokratt – a single chatbot for Estonia
The responsible organisation The Information System Authority (RIA) is an administrative agency of the Republic of Estonia within the administrative area of the Ministry of Economic Affairs and...
ObservatoriesAI ChatbotArtificial intelligence
Last update: 10/10/2023
Automating the energy poverty report in Catalunya
The responsible organisation The Open Administration Consortium of Catalonia (AOC), based in Barcelona, is a regional Consortium established after the approval of the “Agreement for the promotion and...
ObservatoriesSocial+2 topics
Last update: 29/02/2024
Stories
This section presents testimonials to showcase challenges faced by European administrations, and the implementation of technological solutions to improve public services delivery or operations.
GovTech is a crucial driver for innovative public services. GovTech refers to the use of technology to improve and transform public services provided by the government. By fostering collaboration...
Business and competitionICT+3 topics
Last update: 21/05/2024
Webinar 1/3 highlights
On April 23, 2024, the first webinar of the "Innovating the EU public sector in Europe" series provided a deep dive into AI competencies and governance practices necessary for public sector innovation. The event, which featured leading experts like Patrick Mikalef from the Norwegian University of Science and Technology and Rony Medaglia from the Copenhagen Business School, explored critical findings from an extensive empirical study spanning seven countries.Highlights from the webinar include:Presentation of Findings: Discussion on 25 technology competencies, 16 managerial competencies, and 15…