Currently, citizens communicate with the Government through several different channels, and there is no systematic approach, method or shared reference between Portuguese public entities, on the design and development of digital public services. Therefore, this makes it difficult to implement principles and good practices generally accepted by the various governments, both nationally and internationally. Given the complexity of navigating through the Portuguese Government multiple online services, Mosaico was launched in October of 2022 as Digital Service Standard, also known as the common…
